Ticket #70442
John · Samsung Laptop Charging Issues After Drop
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120879376
- Customer
- John
- Phone
- (818) 585-7784
- Primary issue
- Samsung Laptop Charging Issues After Drop
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70442
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $539.85 2. Minimum — $379.90 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello John, this is Anthony from The Computer Warriors. I have completed my checks on your Samsung laptop and have found a few areas of concern with the unit physically. We found a crack in the aluminum housing of the device, along with broken screw mounts for the base of the unit. We were able to get the unit back into decent shape in order to allow ourselves to power the unit on and complete our testing. But not in good enough shape to be used long term. During our testing with found no software issues and only found the battery is listed as fair health with 64% health. Below will be options for repair of the unit with and without a replacement battery. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $539.85 2. Minimum — $379.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello John, this is Anthony from The Computer Warriors. I have completed my checks on your Samsung laptop and have found a few areas of concern with the unit physically. We found a crack in the aluminum housing of the device, along with broken screw mounts for the base of the unit. We were able to get the unit back into decent shape in order to allow ourselves to power the unit on and complete our testing. But not in good enough shape to be used long term. During our testing with found no software issues and only found the battery is listed as fair health with 64% health. Below will be options for repair of the unit with and without a replacement battery. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $539.85 2. Minimum — $379.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello John, this is Anthony from The Computer Warriors. I have completed my checks on your Samsung laptop and have found a few areas of concern with the unit physically. We found a crack in the aluminum housing of the device, along with broken screw mounts for the base of the unit. We were able to get the unit back into decent shape in order to allow ourselves to power the unit on and complete our testing. During our testing with found no software issues and only found the battery is listed as fair health with 64% health. Below will be options for repair of the unit with and without a replacement battery. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $539.85 2. Minimum — $379.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello John, this is Anthony from The Computer Warriors. I have completed my checks on your Samsung laptop and have found a few areas of concern with the unit physically. We found a crack in the aluminum housing of the device, along with broken screw mounts for the base of the unit. We were able to get the unit back into decent shape in order to allow ourselves to power the unit on and complete our testing. During our testing with found no software issues and only found the battery is listed as fair health with 64% health. Below will be options for repair of the unit with and without a replacement battery. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70442 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.