Computer Warriors
Tickets/#70430

Ticket #70430

Jo · Lenovo Laptop Hack Scare

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120877124
Customer
Jo
Phone
(336) 782-6474
Primary issue
Lenovo Laptop Hack Scare
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70430

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer selected a Protection Plan with their repair: Platinum — $19.95/mo. Collect at pickup: $175.00 repair + $25.00 one-time setup + $19.95 first plan payment (monthly) = $219.95 total.
  3. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$175.00
Customer-facing summary:
We can completed a full virus removal and tuneup that will allow us to go in and remove all of the Malware on the device, as well as run any and all Windows updates and driver updates for the device to make sure the unit is as up to date as possible. This will also include updating any software and applications on the device as well if they have updates pending. This process can take 1 business day from approval.
Approval timestamp:
November 10, 2026 at 11:27 AM EST
Next recommended RepairShopr status:
Customer Reply
  4. status update
    RepairShopr ticket status update requested: Customer Reply
  5. customer message
    Customer replied via Repair Status Portal:

We would definitely like to get a protection plan. Do you think the platinum selection would be enough coverage? We are on a fixed income, so the “Peace of Mind” selection is a bit expensive for us. But we do want to make sure we have enough coverage. Thanks.

Received:
November 10, 2026 at 11:20 AM EST
Ticket status set to: Customer Reply
  6. status update
    RepairShopr ticket status update requested: Quote Ready
  7. options published
    Repair Options Published to Customer Portal
1. Recommended — $175.00
Customer notified:
No
  8. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jo, this is Anthony from The Computer Warriors. We have completed our checks on your device and have found multiple pieces of Malware on the device. We also completed all of our hardware checks on the unit and the unit passed all hardware tests. So this unit just needs a virus removal to get the unit cleaned up and back safe to use overall. We will also offer a protection plan with our business class protection plan that we offer to our business class clients.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  9. options published
    Repair Options Published to Customer Portal
1. Recommended — $175.00
Customer notified:
No
  10. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jo, this is Anthony from The Computer Warriors. We have completed our checks on your device and have found multiple pieces of Malware on the device. We also completed all of our hardware checks on the unit and the unit passed all hardware tests. So this unit just needs a virus removal to get the unit cleaned up and back safe to use overall. We will also offer a protection plan with our business class protection plan that we offer to our business class clients.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  11. options published
    Repair Options Published to Customer Portal
1. Recommended — $175.00
Customer notified:
No
  12. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jo, this is Anthony from The Computer Warriors. We have completed our checks on your device and have found multiple pieces of Malware on the device. We also completed all of our hardware checks on the unit and the unit passed all hardware tests. So this unit just needs a virus removal to get the unit cleaned up and back safe to use overall. We will also offer a protection plan with our business class protection plan that we offer to our business class clients.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  13. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70430
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.