Computer Warriors
Tickets/#70420

Ticket #70420

Shirley · Dell Laptop - Possible Virus and Memory Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120855329
Customer
Shirley
Phone
(678) 446-7400
Primary issue
Dell Laptop - Possible Virus and Memory Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70420

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$60.00
Customer-facing summary:
We can take care of the scam notifications on your device under our Tuneup process. We would also make sure Windows is completely up to date, along with any drivers and other programs on the laptop. This process would take about 1 business day to complete. Since these scam notifications are not actual viruses, antivirus programs would not stop them from coming back if notifications are allowed from a website. But we will also add Malwarebytes Browser guard to try and help lower the chance of this happening again.
Approval timestamp:
November 10, 2026 at 3:08 PM EST
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $60.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Shirley, this is Anthony from The Computer Warriors. I wanted to reach out and let you know I have completed my checks on your device and have an update for you. We tested all the hardware and could not replicate the Memory issue we saw when you came to check in the device. As for the "viruses" you were concerned about are just scam notification popups and we can take care of those under our tuneup process. Below is a quote for that and what we would do.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $60.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Shirley, this is Anthony from The Computer Warriors. I wanted to reach out and let you know I have completed my checks on your device and have an update for you. We tested all the hardware and could not replicate the Memory issue we saw when you came to check in the device. As for the "viruses" you were concerned about are just scam notification popups and we can take care of those under our tuneup process. Below is a quote for that and what we would do.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $60.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Shirley, this is Anthony from The Computer Warriors. I wanted to reach out and let you know I have completed my checks on your device and have an update for you. We tested all the hardware and could not replicate the Memory issue we saw when you came to check in the device. As for the "viruses" you were concerned about are just scam notification popups and we can take care of those under our tuneup process. Below is a quote for that and what we would do.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70420
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.