Ticket #70416
Marcelino · HP Laptop No Power
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
What you recommend
$
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120847644
- Customer
- Marcelino
- Phone
- (910) 617-0171
- Primary issue
- HP Laptop No Power
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70416
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $549.95 2. Minimum — $1,269.95 3. None — $0.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Marcelino, this is Anthony from The Computer Warriors. We have taken a look at your HP laptop that is no longer powering on. We can confirm that the device has no physical or liquid damage that has cause the power issue you are having. We have narrowed the issue to being something in the power circuit for the system, which we believe is most likely the pre-programed USB-C communication IC. This chip handles communication with any USB type C charger and determines if it can supply the correct voltage and amperage the system would need to power on and if it can also supply the power needed to charge the battery. With these chips being pre-programmed, they have to be pulled from other working devices as HP does not sell the chips themselves or the programmer to program them. We tested your internal storage to see if that was safe, working, and if your data could be salvaged. The drive is working but is Bitlocker encrypted, so if you want to get data from the device we would need you to get that key. The key would be tied to your Microsoft account, and there will be a link here on how to recover it. Below are options to get your device repaired as well as salvage your data if you can provide a Bitlocker key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $549.95 2. Minimum — $1,269.95 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Marcelino, this is Anthony from The Computer Warriors. We have taken a look at your HP laptop that is no longer powering on. We can confirm that the device has no physical or liquid damage that has cause the power issue you are having. We have narrowed the issue to being something in the power circuit for the system, which we believe is most likely the pre-programed USB-C communication IC. This chip handles communication with any USB type C charger and determines if it can supply the correct voltage and amperage the system would need to power on and if it can also supply the power needed to charge the battery. With these chips being pre-programmed, they have to be pulled from other working devices as HP does not sell the chips themselves or the programmer to program them. We tested your internal storage to see if that was safe, working, and if your data could be salvaged. The drive is working but is Bitlocker encrypted, so if you want to get data from the device we would need you to get that key. The key would be tied to your Microsoft account, and there will be a link here on how to recover it. Below are options to get your device repaired as well as salvage your data if you can provide a Bitlocker key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $549.95 2. Minimum — $1,269.95 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Marcelino, this is Anthony from The Computer Warriors. We have taken a look at your HP laptop that is no longer powering on. We can confirm that the device has no physical or liquid damage that has cause the power issue you are having. We have narrowed the issue to being something in the power circuit for the system, which we believe is most likely the pre-programed USB-C communication IC. This chip handles communication with any USB type C charger and determines if it can supply the correct voltage and amperage the system would need to power on and if it can also supply the power needed to charge the battery. With these chips being pre-programmed, they have to be pulled from other working devices as HP does not sell the chips themselves or the programmer to program them. We tested your internal storage to see if that was safe, working, and if your data could be salvaged. The drive is working but is Bitlocker encrypted, so if you want to get data from the device we would need you to get that key. The key would be tied to your Microsoft account, and there will be a link here on how to recover it. Below are options to get your device repaired as well as salvage your data if you can provide a Bitlocker key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $549.95 2. Minimum — $1,269.95 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Marcelino, this is Anthony from The Computer Warriors. We have taken a look at your HP laptop that is no longer powering on. We can confirm that the device has no physical or liquid damage that has cause the power issue you are having. We have narrowed the issue to being something in the power circuit for the system, which we believe is most likely the pre-programed USB-C communication IC. This chip handles communication with any USB type C charger and determines if it can supply the correct voltage and amperage the system would need to power on and if it can also supply the power needed to charge the battery. With these chips being pre-programmed, they have to be pulled from other working devices as HP does not sell the chips themselves or the programmer to program them. We tested your internal storage to see if that was safe, working, and if your data could be salvaged. The drive is working but is Bitlocker encrypted, so if you want to get data from the device we would need you to get that key. The key would be tied to your Microsoft account, and there will be a link here on how to recover it. Below are options to get your device repaired as well as salvage your data if you can provide a Bitlocker key. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $549.95 2. Minimum — $1,269.95 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Marcelino, this is Anthony from The Computer Warriors. We have taken a look at your HP laptop that is no longer powering on. We can confirm that the device has no physical or liquid damage that has cause the power issue you are having. We have narrowed the issue to being something in the power circuit for the system, which we believe is most likely the pre-programed USB-C communication IC. This chip handles communication with any USB type C charger and determines if it can supply the correct voltage and amperage the system would need to power on and if it can also supply the power needed to charge the battery. With these chips being pre-programmed, they have to be pulled from other working devices as HP does not sell the chips themselves or the programmer to program them. We tested your internal storage to see if that was safe, working, and if your data could be salvaged. The drive is working but is Bitlocker encrypted, so if you want to get data from the device we would need you to get that key. The key would be tied to your Microsoft account, and there will be a link here on how to recover it. Below are options to get your device repaired as well as salvage your data if you can provide a Bitlocker key. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70416 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.