Ticket #70414

John · MacBook Trackpad/Keyboard issues After Battery Replacement

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120845100
Customer: John
Phone: (910) 619-0917
Primary issue: MacBook Trackpad/Keyboard issues After Battery Replacement
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70414

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateNov 10, 11:50 AM

RepairShopr ticket status update requested: Quote Ready

options publishedNov 10, 11:50 AM

Repair Options Published to Customer Portal
1. Recommended — $374.90
2. Recommended — $119.95
3. Recommended — $314.95
4. Recommended — $0.00
Customer notified:
No

update publishedNov 10, 11:50 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, this is Anthony from The Computer Warriors. We have completed our checks on your Apple Macbook you dropped off for keyboard/trackpad issues after a battery replacement.  We checked out all the connections on the unit and found no clear signs of damage to anything on the unit. What we can confirm is that the trackpad and keyboard are tied together, so if one is not working, occasionally it can cause the other to not work as well. Typically if the keyboard is the issue, the trackpad will still work, but if the trackpad is the issue, neither can work depending on the fault. Below are options to replace just the trackpad, and options to replace both if both end up being needed, as that is a possibility. All options will be listed as recommended to not create confusion between repair options.  We would highly recommend replacing this unit with a new or refurbished unit and migrating your data over to that, rather than repairing this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedNov 10, 11:50 AM

Repair Options Published to Customer Portal
1. Recommended — $374.90
2. Recommended — $119.95
3. Recommended — $314.95
4. Recommended — $0.00
Customer notified:
No

update publishedNov 10, 11:50 AM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, this is Anthony from The Computer Warriors. We have completed our checks on your Apple Macbook you dropped off for keyboard/trackpad issues after a battery replacement.  We checked out all the connections on the unit and found no clear signs of damage to anything on the unit. What we can confirm is that the trackpad and keyboard are tied together, so if one is not working, occasionally it can cause the other to not work as well. Typically if the keyboard is the issue, the trackpad will still work, but if the trackpad is the issue, neither can work depending on the fault. Below are options to replace just the trackpad, and options to replace both if both end up being needed, as that is a possibility. All options will be listed as recommended to not create confusion between repair options.  We would highly recommend replacing this unit with a new or refurbished unit and migrating your data over to that, rather than repairing this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedNov 10, 11:49 AM

Repair Options Published to Customer Portal
1. Recommended — $374.90
2. Recommended — $119.95
3. Recommended — $314.95
4. Recommended — $0.00
Customer notified:
No

update publishedNov 10, 11:49 AM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, this is Anthony from The Computer Warriors. We have completed our checks on your Apple Macbook you dropped off for keyboard/trackpad issues after a battery replacement.  We checked out all the connections on the unit and found no clear signs of damage to anything on the unit. What we can confirm is that the trackpad and keyboard are tied together, so if one is not working, occasionally it can cause the other to now work as well. Typically if the keyboard is the issue, the trackpade will still work, but if the trackpad is the issue, neither can work depending on the fault. Below are options to replace just the trackpad, and options to replace both if both end up being needed, as that is a possibility. All options will be listed as recommended to not create confusion between repair options.  We would highly recommend replacing this unit with a new or refurbished unit and migrating your data over to that, rather than repairing this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedNov 10, 11:49 AM

Repair Options Published to Customer Portal
1. Recommended — $374.90
2. Recommended — $119.95
3. Recommended — $314.95
4. Recommended — $0.00
Customer notified:
No

update publishedNov 10, 11:49 AM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello John, this is Anthony from The Computer Warriors. We have completed our checks on your Apple Macbook you dropped off for keyboard/trackpad issues after a battery replacement.  We checked out all the connections on the unit and found no clear signs of damage to anything on the unit. What we can confirm is that the trackpad and keyboard are tied together, so if one is not working, occasionally it can cause the other to now work as well. Typically if the keyboard is the issue, the trackpade will still work, but if the trackpad is the issue, neither can work depending on the fault. Below are options to replace just the trackpad, and options to replace both if both end up being needed, as that is a possibility. All options will be listed as recommended to not create confusion between repair options.  We would highly recommend replacing this unit with a new or refurbished unit and migrating your data over to that, rather than repairing this unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdNov 6, 9:15 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70414
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.