Computer Warriors
Tickets/#70412

Ticket #70412

Delaney · MacBook Pro BlackScreen

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120818324
Customer
Delaney
Phone
(919) 525-9237
Primary issue
MacBook Pro BlackScreen
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70412

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$509.95
Customer-facing summary:
We'll replace the failed screen so your MacBook Pro turns on and displays normally again. This doesn't fix the battery or USB port issues, but it does get you a working device back. The part will take 3-5 business days to ship in from the time you approve the repair, and we'll install and test it within 48 hours of the part arriving.
Approval timestamp:
November 9, 2026 at 1:38 PM EST
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $974.95
2. None — $744.85
3. Minimum — $509.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your MacBook Pro's screen has failed and needs to be replaced. The battery is also in a "service" state, meaning it's flagging itself for replacement, and it isn't holding a charge well. Additionally, the USB-C ports on the left side of the laptop are loose and have trouble keeping a steady connection for charging.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70412
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.