Computer Warriors
Tickets/#70406

Ticket #70406

Magdalena · Ailenware Crushed Screen and some Frame

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120810450
Customer
Magdalena
Phone
(754) 265-6448
Primary issue
Ailenware Crushed Screen and some Frame
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70406

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$254.95
Customer-facing summary:
We can order a new 16" 165hz Panel to replace the damaged panel in your Alienware laptop. This part would take 3 to 5 business days to arrive, not including weekends.
Approval timestamp:
November 6, 2026 at 7:11 AM EST
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.90
2. Minimum — $254.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Magdalena, this is Anthony from The Computer Warriors. I have completed my checks on your device with the damaged display and found no other outstanding issues with the unit. During our checks we found no other outstanding issues with the unit and for repair it only needs a screen replacement. During my checks, I did notice the device has only 16GB of RAM. We would recommend for a gaming device like this to upgrade the RAM to give the system more hardware resources to work with during gaming or any Ai workloads. Below will be options for a screen repair with upgraded RAM, as well as an option for screen repair only.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.90
2. Minimum — $254.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Magdalena, this is Anthony from The Computer Warriors. I have completed my checks on your device with the damaged display and found no other outstanding issues with the unit. During our checks we found no other outstanding issues with the unit and for repair it only needs a screen replacement. During my checks, I did notice the device has only 16GB of RAM. We would recommend for a gaming device like this to upgrade the RAM to give the system more hardware resources to work with during gaming or any Ai workloads. Below will be options for a screen repair with upgraded RAM, as well as an option for screen repair only.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70406
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.