Ticket #70385
Joshua · Custom Build - Booting to BIOS
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
The customer has already made a selection.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120636315
- Customer
- Joshua
- Phone
- (678) 988-2853
- Primary issue
- Custom Build - Booting to BIOS
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70385
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $374.95 Customer-facing summary: With your current 512GB SSD failing, we would replace it with a 1TB NVMe SSD and reinstall Windows on the device. You would need to reinstall any games or applications you were using on the device. You would also need to sign back into any online accounts as well. We could have this option completed typically in 4 to 6 hours from approval. Approval timestamp: November 5, 2026 at 1:53 PM EST Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $374.95 2. Recommended — $454.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Joshua, this is Anthony from The Computer Warriors. I have completed my checks on your gaming desktop and have an update for you. We found that the 2.5" SSD that stores your operating system and other files is faulty and is the cause of your issues. The drive in your system is from a brand called KingSpec, which while cheap typically use lower quality components on their drives and have lower performance than your main stream drives. We installed a test drive in the system and installed Windows to it to test all the rest of your hardware, and everything else passed with flying colors, including your 4TB HDD that has a lot of data stored on it. We attempted to see if we could get the drive to show up plugged into other computers to see if we could save any data from it, and the one time I did get it to mount, when attempting the backup, the system froze, and I had to unplug the drive for it to unfreeze. So I don't think a normal data transfer would be possible from that drive, and if there is important data on there, the drive would need a high level data recovery company to access and backup all of the data. Below are some options for repair of your device to get you back up and running. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $374.95 2. Recommended — $454.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Joshua, this is Anthony from The Computer Warriors. I have completed my checks on your gaming desktop and have an update for you. We found that the 2.5" SSD that stores your operating system and other files is faulty and is the cause of your issues. The drive in your system is from a brand called KingSpec, which while cheap typically use lower quality components on their drives and have lower performance than your main stream drives. We installed a test drive in the system and installed Windows to it to test all the rest of your hardware, and everything else passed with flying colors, including your 4TB HDD that has a lot of data stored on it. We attempted to see if we could get the drive to show up plugged into other computers to see if we could save any data from it, and the one time I did get it to mount, when attempting the backup, the system froze, and I had to unplug the drive for it to unfreeze. So I don't think a normal data transfer would be possible from that drive, and if there is important data on there, the drive would need a high level data recovery company to access and backup all of the data. Below are some options for repair of your device to get you back up and running. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $374.95 2. Recommended — $454.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Joshua, this is Anthony from The Computer Warriors. I have completed my checks on your gaming desktop and have an update for you. We found that the 2.5" SSD that stores your operating system and other files is faulty and is the cause of your issues. The drive in your system is from a brand called KingSpec, which while cheap typically use lower quality components on their drives and have lower performance than your main stream drives. We installed a test drive in the system and installed Windows to it to test all the rest of your hardware, and everything else passed with flying colors, including your 4TB HDD that has a lot of data stored on it. We attempted to see if we could get the drive to show up plugged into other computers to see if we could save any data from it, and the one time I did get it to mount, when attempting the backup, the system froze, and I had to unplug the drive for it to unfreeze. So I don't think a normal data transfer would be possible from that drive, and if there is important data on there, the drive would need a high level data recovery company to access and backup all of the data. Below are some options for repair of your device to get you back up and running. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $374.95 2. Recommended — $454.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Joshua, this is Anthony from The Computer Warriors. I have completed my checks on your gaming desktop and have an update for you. We found that the 2.5" SSD that stores your operating system and other files is faulty and is the cause of your issues. The drive in your system is from a brand called KingSpec, which while cheap typically use lower quality components on their drives and have lower performance than your main stream drives. We installed a test drive in the system and installed Windows to it to test all the rest of your hardware, and everything else passed with flying colors, including your 4TB HDD that has a lot of data stored on it. We attempted to see if we could get the drive to show up plugged into other computers to see if we could save any data from it, and the one time I did get it to mount, when attempting the backup, the system froze, and I had to unplug the drive for it to unfreeze. So I don't think a normal data transfer would be possible from that drive, and if there is important data on there, the drive would need a high level data recovery company to access and backup all of the data. Below are some options for repair of your device to get you back up and running. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70385 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.