Computer Warriors
Tickets/#70380

Ticket #70380

Jay · Skytech Gaming PC Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120632083
Customer
Jay
Phone
(615) 713-6714
Primary issue
Skytech Gaming PC Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70380

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$259.95
Customer-facing summary:
We'd replace your failed CPU (the processor, the chip that handles your computer's thinking) with a new one. We can match your original 12th gen chip, but a 14th gen costs almost the same and gives you an overall upgrade without replacing any other parts. We'll also make sure your computer's BIOS is updated to the newest version for the best stability and compatibility. If approved, parts would take 3-5 business days to arrive, then be installed and tested within 48 hours of arrival.
Approval timestamp:
November 5, 2026 at 12:47 PM EST
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $259.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer's processor (CPU) has failed. We tested your other parts in a separate test computer with a working motherboard and saw the same problem, which pointed to the processor. We then swapped in a processor we know works, and your computer started up without any issue. We put that working processor into your own system with all of your other original parts, and it started up fine and passed the rest of our testing. You will need a new processor to get your computer working again.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70380
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.