Ticket #70374
Pam · HP AOI Possible Hack
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
The customer has already made a selection.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120620453
- Customer
- Pam
- Phone
- (910) 200-0023
- Primary issue
- HP AOI Possible Hack
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70374
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: We’ve selected the protection plan. Any idea when we can pick it up? Received: November 7, 2026 at 12:05 PM EST Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer selected a Protection Plan with their repair: Platinum — $189.95/yr. Collect at pickup: $75.00 repair + $25.00 one-time setup + $189.95 first plan payment (annual) = $289.95 total.
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $75.00 Customer-facing summary: We can completed a full virus removal on the unit to clear out all of the malicious and sketchy software. As well as install a protection plan on your choice to help keep you protected in the future. The below listed price if for the virus removal only, and if you choose a protection plan, there would be a $25 setup fee along with the monthly or annual cost added to the below cost at pickup. Approval timestamp: November 7, 2026 at 12:03 PM EST Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $75.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Pam, this is Anthony from The Computer Warriors. We have completed our checks on your device and can confirm we did find some sketchy software that had been installed at a point. We found a couple of browsers that can allow malicious software to be installed easier and lead you to incorrect sites when doing searches. We ran all of our tests and the unit passed all of our hardware tests without any issues. Below are some options to resolve the malicious software on your device and get some added protection with our protection plan on it. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $75.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Pam, this is Anthony from The Computer Warriors. We have completed our checks on your device and can confirm we did find some sketchy software that had been installed at a point. We found a couple of browsers that can allow malicious software to be installed easier and lead you to incorrect sites when doing searches. We ran all of our tests and the unit passed all of our hardware tests without any issues. Below are some options to resolve the malicious software on your device and get some added protection with our protection plan on it. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $75.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Pam, this is Anthony from The Computer Warriors. We have completed our checks on your device and can confirm we did find some sketchy software that had been installed at a point. We found a couple of browsers that can allow malicious software to be installed easier and lead you to incorrect sites when doing searches. We ran all of our tests and the unit passed all of our hardware tests without any issues. Below are some options to resolve the malicious software on your device and get some added protection with our protection plan on it. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70374 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.