Ticket #70370

Angie · hp laptop no display

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120617196
Customer: Angie
Phone: (786) 368-2755
Primary issue: hp laptop no display
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70370

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateNov 3, 1:19 PM

RepairShopr ticket status update requested: Quote Ready

options publishedNov 3, 1:19 PM

Repair Options Published to Customer Portal
1. None — $1,284.95
2. Minimum — $375.00
Customer notified:
No

update publishedNov 3, 1:19 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When your device arrived on the desk, we attempted to turn on the device with a test charger to confirm the no power issue. While the light shows that it's charging and the charger is sending power to the board, the device will not turn on. I've replaced the RAM and installed the RAM in different configurations. I've unplugged the battery and attempted an EC reset. None of these attempts showed a change in behavior. This confirms that the source of this problem is board related. If you need clarity regarding these quotes or the diagnostic, please, don't hesitate to reach out with any questions.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdNov 3, 9:32 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70370
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.