Ticket #70328

Joshua · Acer Charging Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Hello Joshua, this is Anthony from The Computer Warriors. I have completed my checks on your device and found two areas I would like to bring to your attention. The first issue is apart of your no power issue. We found that the charger you have is not working and will need to be replaced. We were able to use one of our test chargers and the system has charged up and worked without fail on that charger. The second area I would like to bring up is that during our diagnostics we found that you have a 512GB SSD with only 4% free space on that drive. When drives get full like this, a few things can happen. There are times where performance can suffer and the computer doesn't seem to be as snappy as before when opening programs or doing other work. The other thing that happens is when a drive is this full, it no longer has the free space to do it's wear leveling correctly. Basically with an SSD, the drive is always writing data to new blocks on the flash memory, and doing so evenly across all flash memory to wear them down evenly to make sure the drive lasts as long as possible. When the drive does not have enough free space, it is writing the data to the same areas over and over, thus wearing out the drive quicker which can lead to performance issues, and sometimes early drive failure and data loss. Below will be options for upgrading the drive to a larger sized drive to give you more room to store things and install programs and applications, and the other will be just for a replacement charger.

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120487759
Customer: Joshua
Phone: (910) 527-3768
Primary issue: Acer Charging Issues
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70328

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateNov 3, 5:18 PM

RepairShopr ticket status update requested: Customer Reply

approvalNov 3, 5:18 PM

Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$49.95
Customer-facing summary:
We can order a replacement charger for you, which would take 3 to 5 business days to arrive. The $75 deposit you paid would not go towards the cost of the charger as this is considered an accessory and not a repair.
Approval timestamp:
November 3, 2026 at 5:18 PM EST
Next recommended RepairShopr status:
Customer Reply

status updateNov 3, 5:07 PM

RepairShopr ticket status update requested: Quote Ready

options publishedNov 3, 5:07 PM

Repair Options Published to Customer Portal
1. Recommended — $399.90
2. Minimum — $49.95
Customer notified:
No

update publishedNov 3, 5:07 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, this is Anthony from The Computer Warriors. I have completed my checks on your device and found two areas I would like to bring to your attention. The first issue is apart of your no power issue. We found that the charger you have is not working and will need to be replaced. We were able to use one of our test chargers and the system has charged up and worked without fail on that charger. The second area I would like to bring up is that during our diagnostics we found that you have a 512GB SSD with only 4% free space on that drive. When drives get full like this, a few things can happen. There are times where performance can suffer and the computer doesn't seem to be as snappy as before when opening programs or doing other work. The other thing that happens is when a drive is this full, it no longer has the free space to do it's wear leveling correctly. Basically with an SSD, the drive is always writing data to new blocks on the flash memory, and doing so evenly across all flash memory to wear them down evenly to make sure the drive lasts as long as possible. When the drive does not have enough free space, it is writing the data to the same areas over and over, thus wearing out the drive quicker which can lead to performance issues, and sometimes early drive failure and data loss. Below will be options for upgrading the drive to a larger sized drive to give you more room to store things and install programs and applications, and the other will be just for a replacement charger.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedNov 3, 5:07 PM

Repair Options Published to Customer Portal
1. Recommended — $399.90
2. Minimum — $49.95
Customer notified:
No

update publishedNov 3, 5:07 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joshua, this is Anthony from The Computer Warriors. I have completed my checks on your device and found two areas I would like to bring to your attention. The first issue is apart of your no power issue. We found that the charger you have is not working and will need to be replaced. We were able to use one of our test chargers and the system has charged up and worked without fail on that charger. The second area I would like to bring up is that during our diagnostics we found that you have a 512GB SSD with only 4% free space on that drive. When drives get full like this, a few things can happen. There are times where performance can suffer and the computer doesn't seem to be as snappy as before when opening programs or doing other work. The other thing that happens is when a drive is this full, it no longer has the free space to do it's wear leveling correctly. Basically with an SSD, the drive is always writing data to new blocks on the flash memory, and doing so evenly across all flash memory to wear them down evenly to make sure the drive lasts as long as possible. When the drive does not have enough free space, it is writing the data to the same areas over and over, thus wearing out the drive quicker which can lead to performance issues, and sometimes early drive failure and data loss. Below will be options for upgrading the drive to a larger sized drive to give you more room to store things and install programs and applications, and the other will be just for a replacement charger.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 30, 5:05 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70328
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.