Ticket #70307

Don · Alienware Repair or Recovery

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120423266
Customer: Don
Phone: (703) 220-0762
Primary issue: Alienware Repair or Recovery
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70307

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateNov 3, 6:57 AM

RepairShopr ticket status update requested: Customer Reply

customer messageNov 3, 6:57 AM

Customer replied via Repair Status Portal:

What version of windows can you install?

Received:
November 3, 2026 at 6:57 AM EST
Ticket status set to: Customer Reply

status updateNov 2, 5:31 PM

RepairShopr ticket status update requested: Quote Ready

options publishedNov 2, 5:31 PM

Repair Options Published to Customer Portal
1. Recommended — $744.95
2. None — $394.95
3. None — $644.95
4. Minimum — $294.95
Customer notified:
No

update publishedNov 2, 5:31 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hard drive took internal damage when the device fell and can be heard clicking. To get the device back up and running, would need to replace the drive with a clean install of Windows. If the data that was on the drive is important, we would want to open a recovery case with our partner Gillware to see if they can recover any of the data using their in-store recovery methods. This is not guaranteed recovery and would be done as a free estimate to find out if data is recoverable and is $350 if approved and successful. If in-store options for recovery are not possible, we would then offer to send the drive to their in-lab service for a hardware level recovery which would be more expensive but also have a higher rate of success.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 29, 12:38 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70307
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.