Computer Warriors
Tickets/#70302

Ticket #70302

Haydee · HP Pavilion Screen Replacement

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120416823
Customer
Haydee
Phone
(707) 513-7978
Primary issue
HP Pavilion Screen Replacement
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70302

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $329.90
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We traced the problem on your HP Pavilion to either the screen itself or the cable that connects it, or both. All other parts are working as expected. We tested by connecting the laptop to an external monitor, and the screen tearing only shows up on the laptop's built-in screen, which tells us the graphics chip is not the cause. The problem comes and goes, sometimes showing as small black lines and other times as tearing across the whole screen. We're fairly confident the screen itself is the cause, but we can't fully confirm that without replacing it.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70302
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.