Ticket #70293
Gary · acer laptop no power
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120380192
- Customer
- Gary
- Phone
- (910) 548-4030
- Primary issue
- acer laptop no power
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70293
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $349.95 2. Minimum — $0.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: When this device arrived on the desk, we attempted to charge it with one of our known working test chargers but there was no change in behavior. We tested the charging port and found that power was being delivered to the port, but the board was not getting it. This would confirm the issue to be board related and the next steps would be repair or replacement. The following are quotes for this repair. If you need clarity regarding these quotes or the diagnostic, please, don't hesitate to reach out with any questions. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70293 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.