Computer Warriors
Tickets/#70266

Ticket #70266

Erica · Laptop possible virus

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120289756
Customer
Erica
Phone
(910) 650-7653
Primary issue
Laptop possible virus
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70266

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$75.00
Customer-facing summary:
We'll remove the remote access program we found on your laptop so it can no longer be used by anyone trying to get into your machine or steal information from it.
Approval timestamp:
October 26, 2026 at 6:20 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $75.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We scanned your laptop with several antivirus programs and a tool that checks for remote access software. We did not find any viruses, but we did find a program called Screen Connect installed on your laptop. This program allows someone else to control your computer remotely — it's used by scammers and hackers, but also by legitimate tech support companies. Because legitimate companies also use this kind of program, antivirus software has a hard time telling the difference and often won't flag it.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $75.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We scanned your laptop with several antivirus programs and a tool that checks for remote access software. We did not find any viruses, but we did find a program called Screen Connect installed on your laptop. This program allows someone else to control your computer remotely — it's used by scammers and hackers, but also by legitimate tech support companies. Because legitimate companies also use this kind of program, antivirus software has a hard time telling the difference and often won't flag it.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $75.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We scanned your laptop with multiple anti virus programs and also a remote access detection program. While we did not find any viruses we did detect a remote access program called Screen Connect that allows scammers, hackers and legitimate tech support companies the ability to control your computer. Because these types of programs are used by legitimate companies it is very difficult for anti-virus programs to detect them.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  10. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We scanned your laptop with multiple anti virus programs and also a remote access detection program. We ma
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  11. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70266
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.