Computer Warriors
Tickets/#70262

Ticket #70262

Luke · custom build no power

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120284211
Customer
Luke
Phone
(216) 513-5489
Primary issue
custom build no power
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70262

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $379.95
2. Minimum — $279.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The recent lightning strike destroyed your PC's power supply. We installed a test power supply to check your computer, and at first had trouble keeping it on, but found this was only because your CPU cooler uses a different type of power connection than most we work with. Once we connected it properly, we tested all of your components. Everything works except the Ethernet port. This may just be a software issue, but if your PC was connected to Ethernet during the lightning strike, the port itself could be damaged. Your USB ports and Wifi are both working fine.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $379.95
2. Minimum — $279.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The recent lightning strike destroyed your PC's power supply. We installed a test power supply to check your computer, and at first had trouble keeping it on, but found this was only because your CPU cooler uses a different type of power connection than most we work with. Once we connected it properly, we tested all of your components. Everything works except the Ethernet port. This may just be a software issue, but if your PC was connected to Ethernet during the lightning strike, the port itself could be damaged. Your USB ports and Wifi are both working fine.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70262
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.