Ticket #70261

Tim · acer laptop no charge

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120284084
Customer: Tim
Phone: (910) 330-7788
Primary issue: acer laptop no charge
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70261

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateNov 9, 1:17 PM

RepairShopr ticket status update requested: Customer Reply

approvalNov 9, 1:17 PM

Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$125.00
Customer-facing summary:
To start, we would suggest replacing the port. This part would need to be soldered onto the board. Replacing the port would bring back normal charging function to allow for continued, everyday use. Any parts replaced by us come with a 1-year warranty against defects.
Approval timestamp:
November 9, 2026 at 1:17 PM EST
Next recommended RepairShopr status:
Customer Reply

status updateNov 9, 1:10 PM

RepairShopr ticket status update requested: Quote Ready

options publishedNov 9, 1:10 PM

Repair Options Published to Customer Portal
1. Minimum — $125.00
Customer notified:
No

update publishedNov 9, 1:10 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When this device arrived on the desk we attempted to charge the device with the charger you provided and one of our known working test chargers. Both chargers were unable to deliver power to device. Upon inspection of the charging port, we noticed the internal in is bent and a piece of the pin is preventing the charger from inserting all the way. This confirms that the issue is with the charging port itself, and we would suggest replacement. The following is a quote regarding that repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 26, 12:14 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70261
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.