Ticket #70260
Logan · Phanteks custom build Diag
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120282687
- Customer
- Logan
- Phone
- (813) 720-4501
- Primary issue
- Phanteks custom build Diag
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70260
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $85.00 Customer-facing summary: We can perform a clean, fresh installation of Windows 11 on your computer. This will erase all existing data, but the new setup will have all the correct software installed to run properly, without the conflicts that can happen when pieces of software disagree with each other. Approval timestamp: October 27, 2026 at 12:56 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 2. Minimum — $60.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: During our initial check, we found two loose power cables connected to your graphics card and reconnected them before continuing. We then tested all of your components, and your RAM, processor, graphics card, and power supply are all working normally. The crashes you've been having point back to a software issue, caused by conflicting software left over from a prior Alienware computer your drive may have been in. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 2. Minimum — $60.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: During our initial check, we found two loose power cables connected to your graphics card and reconnected them before continuing. We then tested all of your components, and your RAM, processor, graphics card, and power supply are all working normally. The crashes you've been having point back to a software issue, caused by conflicting software left over from a prior Alienware computer your drive may have been in. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70260 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.