Computer Warriors
Tickets/#70244

Ticket #70244

Karen · HP Laptop - Speed issues / possible fan issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120235740
Customer
Karen
Phone
(910) 470-5703
Primary issue
HP Laptop - Speed issues / possible fan issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70244

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. options published
    Repair Options Published to Customer Portal
1. Recommended — $159.95
Customer notified:
No
  2. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Approved
Customer-facing diagnostic summary:
Your laptop's battery is failing. A failing battery like this can cause performance issues, because the system isn't getting the power it expects. Everything else passed testing.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. customer message
    Customer replied via Repair Status Portal:

So there wasn't a problem with any of the fans? Just wondering about that growling noise that disappeared

Received:
October 27, 2026 at 2:48 PM EDT
Ticket status set to: Customer Reply
  5. status update
    RepairShopr ticket status update requested: Customer Reply
  6. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$159.95
Customer-facing summary:
Replace the failing battery with a new one. Due to batteries being able to only be ground shipped, if approved the part would take 3-5 business days to arrive and then be installed and tested within 48 hours. Batteries we install come with a 1 year hardware warranty for defect issues.
Approval timestamp:
October 27, 2026 at 2:46 PM EDT
Next recommended RepairShopr status:
Customer Reply
  7. status update
    RepairShopr ticket status update requested: Quote Ready
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $159.95
Customer notified:
No
  9. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop's battery is failing. A failing battery like this can cause performance issues, because the system isn't getting the power it expects. Everything else passed testing.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70244
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.