Ticket #70240

Braydon · Courseair custom build multiple issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120234402
Customer: Braydon
Phone: (785) 789-9267
Primary issue: Courseair custom build multiple issues
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70240

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateNov 4, 5:13 PM

RepairShopr ticket status update requested: Customer Reply

approvalNov 4, 5:13 PM

Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$60.00
Customer-facing summary:
We would suggest a Tune-up to restore operation and recognition of your device components. We would then perform a stress test to make sure your device is safe while under high usage.
Approval timestamp:
November 4, 2026 at 5:13 PM EST
Next recommended RepairShopr status:
Customer Reply

status updateNov 4, 4:41 PM

RepairShopr ticket status update requested: Quote Ready

options publishedNov 4, 4:41 PM

Repair Options Published to Customer Portal
1. Minimum — $60.00
Customer notified:
No

update publishedNov 4, 4:41 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
After our initial inspection, we noticed that your device was missing some important updates that would maintain the operation and recognition of your device components. This would confirm that your device just needs a tune-up to restore operation of your Wi-fi and recognition of your GPU. The following are quotes for this repair. If you need clarity regarding this quote or the diagnostic, please, don't hesitate to reach out with any questions.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 24, 10:59 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70240
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.