Ticket #70236

Garner · Asus Strix ROG G16 possible clean install

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120218155
Customer: Garner
Phone: (617) 659-0685
Primary issue: Asus Strix ROG G16 possible clean install
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70236

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateNov 4, 10:15 AM

RepairShopr ticket status update requested: Customer Reply

approvalNov 4, 10:15 AM

Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$85.00
Customer-facing summary:
We would recommend performing a clean install of your Windows operating system. This would completely wipe the drive and give you a fresh version of Windows. We would be sure to complete all of the necessary updates so that, when you get home, it would be a plug-n-play experience.
Approval timestamp:
November 4, 2026 at 10:15 AM EST
Next recommended RepairShopr status:
Customer Reply

status updateNov 4, 9:46 AM

RepairShopr ticket status update requested: Quote Ready

options publishedNov 4, 9:46 AM

Repair Options Published to Customer Portal
1. Minimum — $85.00
Customer notified:
No

update publishedNov 4, 9:46 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Upon initial startup, we were unable to replicate your startup issue because it took us to the Out of Box Experience to setup your device. We removed the drive to see if we could get your data and transfer it after the completed clean install, but we did not find anything. Fortunately, your drive is healthy, and we wouldn't have an issue reinstalling windows to this drive. This means our next move is to perform a clean install on your device. The following is your repair option. If you need clarity regarding this quote or the diagnostic, please, don't hesitate to reach out with any questions.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 23, 3:53 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70236
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.