Ticket #70234
Zachary · Custom Build Damaged During Travel
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
What you recommend
$
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120213378
- Customer
- Zachary
- Phone
- (910) 262-8373
- Primary issue
- Custom Build Damaged During Travel
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70234
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Does my PC work with any monitor tho, did you guys test that, as far as i know my monitor i have wouldn't turn on with my PC, both get power, it's just, my monitor wouldn't fully stay on after i booted up my PC Received: October 28, 2026 at 5:38 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $839.85 2. Minimum — $429.95 3. None — $0.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Zachary, I have completed my checks on your device and found the cause of the issue you brought it in for along with other areas of mention. We found during our physical inspection that from the damaged caused during transport the stock intel cooler was dislodge from it's mounting position and thus the system was overheating and that is the main cause of the issues you were having. We also found the bottom of the case is damaged and causes the system to sit an angle and the foot that went there is missing. This is purely a cosmetic issue and does effect use of the machine, but the system will not sit level due to this. Once we reattached the cooler to be able to run out tests, we found the 1TB SSD in the system is 86% full. When SSD's start to get this full they can have performance degradation as the system runs out of space to complete wear leveling correctly, which can then also lead to early drive failure. As SSD's are always writing data to different areas of the flash memory to wear them out evenly, when they get low on space, they can no longer do this easily and will start writing data to the same spots over and over, thus wearing out the drive quicker. This can be alleviated by either upgrading the drive to a larger drive or deleting large files/applications that you are no longer using to give the drive about 25% free space recommended. Below are options to upgrade your drive, replace the damaged case, and also replace the stock intel cooler with a better cooler to keep the CPU running cooler, faster, and also get a better mounting system to prevent this issue from happening again down the road. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $839.85 2. Minimum — $429.95 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Zachary, I have completed my checks on your device and found the cause of the issue you brought it in for along with other areas of mention. We found during our physical inspection that from the damaged caused during transport the stock intel cooler was dislodge from it's mounting position and thus the system was overheating and that is the main cause of the issues you were having. We also found the bottom of the case is damaged and causes the system to sit an angle and the foot that went there is missing. This is purely a cosmetic issue and does effect use of the machine, but the system will not sit level due to this. Once we reattached the cooler to be able to run out tests, we found the 1TB SSD in the system is 86% full. When SSD's start to get this full they can have performance degradation as the system runs out of space to complete wear leveling correctly, which can then also lead to early drive failure. As SSD's are always writing data to different areas of the flash memory to wear them out evenly, when they get low on space, they can no longer do this easily and will start writing data to the same spots over and over, thus wearing out the drive quicker. This can be alleviated by either upgrading the drive to a larger drive or deleting large files/applications that you are no longer using to give the drive about 25% free space recommended. Below are options to upgrade your drive, replace the damaged case, and also replace the stock intel cooler with a better cooler to keep the CPU running cooler, faster, and also get a better mounting system to prevent this issue from happening again down the road. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $839.85 2. Minimum — $429.95 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Zachary, I have completed my checks on your device and found the cause of the issue you brought it in for along with other areas of mention. We found during our physical inspection that from the damaged caused during transport the stock intel cooler was dislodge from it's mounting position and thus the system was overheating and that is the main cause of the issues you were having. We also found the bottom of the case is damaged and causes the system to sit an angle and the foot that went there is missing. This is purely a cosmetic issue and does effect use of the machine, but the system will not sit level due to this. Once we reattached the cooler to be able to run out tests, we found the 1TB SSD in the system is 86% full. When SSD's start to get this full they can have performance degradation as the system runs out of space to complete wear leveling correctly, which can then also lead to early drive failure. As SSD's are always writing data to different areas of the flash memory to wear them out evenly, when they get low on space, they can no longer do this easily and will start writing data to the same spots over and over, thus wearing out the drive quicker. This can be alleviated by either upgrading the drive to a larger drive or deleting large files/applications that you are no longer using to give the drive about 25% free space recommended. Below are options to upgrade your drive, replace the damaged case, and also replace the stock intel cooler with a better cooler to keep the CPU running cooler, faster, and also get a better mounting system to prevent this issue from happening again down the road. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $839.85 2. Minimum — $429.95 3. None — $0.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Zachary, I have completed my checks on your device and found the cause of the issue you brought it in for along with other areas of mention. We found during our physical inspection that from the damaged caused during transport the stock intel cooler was dislodge from it's mounting position and thus the system was overheating and that is the main cause of the issues you were having. We also found the bottom of the case is damaged and causes the system to sit an angle and the foot that went there is missing. This is purely a cosmetic issue and does effect use of the machine, but the system will not sit level due to this. Once we reattached the cooler to be able to run out tests, we found the 1TB SSD in the system is 86% full. When SSD's start to get this full they can have performance degradation as the system runs out of space to complete wear leveling correctly, which can then also lead to early drive failure. As SSD's are always writing data to different areas of the flash memory to wear them out evenly, when they get low on space, they can no longer do this easily and will start writing data to the same spots over and over, thus wearing out the drive quicker. This can be alleviated by either upgrading the drive to a larger drive or deleting large files/applications that you are no longer using to give the drive about 25% free space recommended. Below are options to upgrade your drive, replace the damaged case, and also replace the stock intel cooler with a better cooler to keep the CPU running cooler, faster, and also get a better mounting system to prevent this issue from happening again down the road. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70234 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.