Computer Warriors
Tickets/#70226

Ticket #70226

Robert · Desktop possible virus

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120202193
Customer
Robert
Phone
(910) 467-1661
Primary issue
Desktop possible virus
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70226

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Please keep the total AV program on

Thanks

Received:
November 2, 2026 at 12:28 PM EST
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$75.00
Customer-facing summary:
We would recommend a scam cleanup. We would cleanup all traces of screenconnect and any other Potentially Unwanted programs connected to it.
Approval timestamp:
November 2, 2026 at 12:12 PM EST
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Minimum — $75.00
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
During our scans, we didn't find any viruses or malware but we did see a few instances of remote access programs related to ScreenConnect. While these programs are commonly used legitimately by tech support specialists, malicious actors could use them to get access to your system and steal personal information, if they have permission to access them. The following quote includes your deposit and labor. 

Additionally, we noticed you use TotalAV for your anti-virus and other Total products. While our scans label them as a Potentially Unwanted Program, we don't consider it malicious unless you would prefer to remove it from your system. Please, let us know if you would like to keep these programs on your device and we'll be sure to exclude them from our cleanup process.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70226
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.