Ticket #70224
Laurel · hp laptop fan issue
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120133132
- Customer
- Laurel
- Phone
- (910) 750-6762
- Primary issue
- hp laptop fan issue
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70224
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Thank you so much for the update! Will the replacement fans need to be ordered, or are they already in stock? Also, do you have an estimated timeframe for completing the repair? I really appreciate your help! Received: October 23, 2026 at 11:43 AM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $119.95 Customer-facing summary: We can replace the fans in your laptop with a new set to help keep it cool. Once installed, we'll run tests under heavy use to confirm they're cooling your system properly. Approval timestamp: October 23, 2026 at 11:40 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $119.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Our testing found your failing fans to be the only issue of concern in your laptop. We checked the other parts and looked for recent crashes. We did find some crashes in your programs, and we're fairly certain these were caused by overheating, since the fans aren't properly regulating your processor's temperature. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $119.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Our testing found your failing fans to be the only issue of concern in your laptop. We checked the other parts and looked for recent crashes. We did find some crashes in your programs, and we're fairly certain these were caused by overheating, since the fans aren't properly regulating your processor's temperature. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70224 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.