Computer Warriors
Tickets/#70215

Ticket #70215

Coy · HP Laptop Wipe and Reinstall

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120119325
Customer
Coy
Phone
(910) 795-6497
Primary issue
HP Laptop Wipe and Reinstall
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70215

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $0.00
2. Minimum — $219.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Coy, this is Anthony from The Computer Warriors. I have completed my checks on your device and found one hardware issue with the unit. The one issue I found was the battery is at end of life and reports it needs to be replaced. The rest of the hardware tested fine, but this unit does NOT support Windows 11. Windows 10 does have extended Windows Security updates until October of next year, but after that it will no longer get those security updates and the device will be vulnerable to outside attacks, even with any type of antivirus on it. We would recommend replacing the unit before then. We do have business classes devices in our store that range from $659.95 for a refurbished device with a 1 year hardware warranty. We also have New/Open box units with manufacture warranty left starting at $849.95.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $0.00
2. Minimum — $219.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Coy, this is Anthony from The Computer Warriors. I have completed my checks on your device and found one hardware issue with the unit. The one issue I found was the battery is at end of life and reports it needs to be replaced. The rest of the hardware tested fine, but this unit does NOT support Windows 11. Windows 10 does have extended Windows Security updates until October of next year, but after that it will no longer get those security updates and the device will be vulnerable to outside attacks, even with any type of antivirus on it. We would recommend replacing the unit before then. We do have business classes devices in our store that range from $659.95 for a refurbished device with a 1 year hardware warranty. We also have New/Open box units with manufacture warranty left starting at $849.95.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $0.00
2. Minimum — $134.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Coy, this is Anthony from The Computer Warriors. I have completed my checks on your device and found one hardware issue with the unit. The one issue I found was the battery is at end of life and reports it needs to be replaced. The rest of the hardware tested fine, but this unit does NOT support Windows 11. Windows 10 does have extended Windows Security updates until October of next year, but after that it will no longer get those security updates and the device will be vulnerable to outside attacks, even with any type of antivirus on it. We would recommend replacing the unit before then. We do have business classes devices in our store that range from $659.95 for a refurbished device with a 1 year hardware warranty. We also have New/Open box units with manufacture warranty left starting at $849.95.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70215
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.