Computer Warriors
Tickets/#70184

Ticket #70184

Sophia · Apple Laptop Screen Repair

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120048342
Customer
Sophia
Phone
(704) 458-6560
Primary issue
Apple Laptop Screen Repair
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70184

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$749.95
Customer-facing summary:
We can order a brand new Display Assembly directly from Apple to repair your damaged screen. This would come with a 1 year warranty against defects, but does not cover physical or liquid damage. The part would take 2 to 4 business days to arrive, not including weekends or holidays.
Approval timestamp:
October 25, 2026 at 11:26 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $749.95
2. Recommended — $534.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sophia, this is Anthony from The Computer Warriors. We have completed our checks on your Macbook and found no other damage to the unit. The device just has a damaged display which will need to be replaced. We have a two repair quotes listed below to help get your Macbook fixed and back up and running for you. Both options are listed as "Recommended" as either will be a great repair option for this Macbook.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $749.95
2. Recommended — $534.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sophia, this is Anthony from The Computer Warriors. We have completed our checks on your Macbook and found no other damage to the unit. The device just has a damaged display which will need to be replaced. We have a two repair quotes listed below to help get your Macbook fixed and back up and running for you. Both options are listed as "Recommended" as either will be a great repair option for this Macbook.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $749.95
2. Recommended — $534.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sophia, this is Anthony from The Computer Warriors. We have completed our checks on your Macbook and found no other damage to the unit. The device just has a damaged display which will need to be replaced. We have a two repair quotes listed below to help get your Macbook fixed and back up and running for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $749.95
2. Recommended — $534.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sophia, this is Anthony from The Computer Warriors. We have completed our checks on your Macbook and found no other damage to the unit. The device just has a damaged display which will need to be replaced. We have a two repair quotes listed below to help get your Macbook fixed and back up and running for you.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $749.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sophia, this is Anthony from The Computer Warriors. We have completed our checks on your Macbook and found no other damage to the unit. The device just has a damaged display which will need to be replaced. We have a repair quote listed below and the part would take 2 to 4 business days to arrive, not including weekends or holidays.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. Recommended — $749.95
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sophia, this is Anthony from The Computer Warriors. We have completed our checks on your Macbook and found no other damage to the unit. The device just has a damaged display which will need to be replaced. We have a repair quote listed below and the part would take 2 to 4 business days to arrive, not including weekends or holidays.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  16. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70184
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.