Ticket #70183

Caroline · Lenovo Keyboard and Windows 11

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Hello Caroline, this is Anthony from The Computer Warriors. We have completed our checks on your device and found one major issue with the device. We also were able to address the keyboard issues during our diagnostic as well. During our testing we found the internal storage drive is failing and reporting errors and should be replaced. With the age of the device and the fact the unit also does not support Windows 11, we would recommend replacing the device rather than repairing it. The drive is still in good enough shape to salvage your personal files like documents, pictures, music, videos, and downloads. Below I will have an option for repair of your device, but we do have refurbished laptops starting at $659.95 and new/open box items starting at $849.95. They all come with a one year hardware warranty against defects, but does not cover physical or liquid damage. For the options below for repairing your computer, if you choose the Clone option and a clone cannot be completed, we would reach out and let you know that a clone could not be completed and then let you decide if you want to pivot to the reinstall with data transfer option or if you want to stop all repairs and pivot to a replacement device.

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120047980
Customer: Caroline
Phone: (910) 417-0409
Primary issue: Lenovo Keyboard and Windows 11
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70183

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 23, 9:54 AM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 23, 9:54 AM

Repair Options Published to Customer Portal
1. Recommended — $0.00
2. Minimum — $249.95
3. Minimum — $374.95
Customer notified:
No

update publishedOct 23, 9:54 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Caroline, this is Anthony from The Computer Warriors. We have completed our checks on your device and found one major issue with the device. We also were able to address the keyboard issues during our diagnostic as well. During our testing we found the internal storage drive is failing and reporting errors and should be replaced. With the age of the device and the fact the unit also does not support Windows 11, we would recommend replacing the device rather than repairing it. The drive is still in good enough shape to salvage your personal files like documents, pictures, music, videos, and downloads. Below I will have an option for repair of your device, but we do have refurbished laptops starting at $659.95 and new/open box items starting at $849.95. They all come with a one year hardware warranty against defects, but does not cover physical or liquid damage. For the options below for repairing your computer, if you choose the Clone option and a clone cannot be completed, we would reach out and let you know that a clone could not be completed and then let you decide if you want to pivot to the reinstall with data transfer option or if you want to stop all repairs and pivot to a replacement device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedOct 23, 9:54 AM

Repair Options Published to Customer Portal
1. Recommended — $0.00
2. Minimum — $249.95
3. Minimum — $374.95
Customer notified:
No

update publishedOct 23, 9:54 AM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Caroline, this is Anthony from The Computer Warriors. We have completed our checks on your device and found one major issue with the device. We also were able to address the keyboard issues during our diagnostic as well. During our testing we found the internal storage drive is failing and reporting errors and should be replaced. With the age of the device and the fact the unit also does not support Windows 11, we would recommend replacing the device rather than repairing it. The drive is still in good enough shape to salvage your personal files like documents, pictures, music, videos, and downloads. Below I will have an option for repair of your device, but we do have refurbished laptops starting at $659.95 and new/open box items starting at $849.95. They all come with a one year hardware warranty against defects, but does not cover physical or liquid damage. For the options below for repairing your computer, if you choose the Clone option and a clone cannot be completed, we would reach out and let you know that a clone could not be completed and then let you decide if you want to pivot to the reinstall with data transfer option or if you want to stop all repairs and pivot to a replacement device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedOct 23, 9:54 AM

Repair Options Published to Customer Portal
1. Recommended — $0.00
2. Minimum — $249.95
3. Minimum — $374.95
Customer notified:
No

update publishedOct 23, 9:54 AM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Caroline, this is Anthony from The Computer Warriors. We have completed our checks on your device and found one major issue with the device. We also were able to address the keyboard issues during our diagnostic as well. During our testing we found the internal storage drive is failing and reporting errors and should be replaced. With the age of the device and the fact the unit also does not support Windows 11, we would recommend replacing the device rather than repairing it. The drive is still in good enough shape to salvage your personal files like documents, pictures, music, videos, and downloads. Below I will have an option for repair of your device, but we do have refurbished laptops starting at $659.95 and new/open box items starting at $849.95. They all come with a one year hardware warranty against defects, but does not cover physical or liquid damage. For the options below for repairing your computer, if you choose the Clone option and a clone cannot be completed, we would reach out and let you know that a clone could not be completed and then let you decide if you want to pivot to the reinstall with data transfer option or if you want to stop all repairs and pivot to a replacement device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedOct 23, 9:51 AM

Repair Options Published to Customer Portal
1. Recommended — $0.00
2. Minimum — $249.95
3. Minimum — $374.95
Customer notified:
No

update publishedOct 23, 9:51 AM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Caroline, this is Anthony from The Computer Warriors. We have completed our checks on your device and found one major issue with the device. We also were able to address the keyboard issues during our diagnostic as well. During our testing we found the internal storage drive is failing and reporting errors and should be replaced. With the age of the device and the fact the unit also does not support Windows 11, we would recommend replacing the device rather than repairing it. The drive is still in good enough shape to salvage your personal files like documents, pictures, music, videos, and downloads. Below I will have an option for repair of your device, but we do have refurbished laptops starting at $659.95 and new/open box items starting at $849.95. They all come with a one year hardware warranty against defects, but does not cover physical or liquid damage.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

update publishedOct 22, 5:34 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Caroline, this is Anthony from The Computer Warriors. We have completed our checks on your device and found one major issue with the device. We also were able to address the keyboard issues during our diagnostic as well. During our testing we found the internal storage drive is failing and reporting errors and should be replaced. With the age of the device and the fact the unit also does not support Windows 11, we would recommend replacing the device rather than repairing it. The drive is still in good enough shape to salvage your personal files like documents, pictures, music, videos, and downloads. Below I will have an option for repair of your device, but we do have refurbished laptops starting at $659.95 and new/open box items starting at $849.95. They all come with a one year hardware warranty against defects, but does not cover physical or liquid damage.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 20, 5:04 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70183
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.