Computer Warriors
Tickets/#70173

Ticket #70173

Drew · Lenovo ThinkPad Boot Issues and Functionality Problems

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120035300
Customer
Drew
Phone
(910) 409-8171
Primary issue
Lenovo ThinkPad Boot Issues and Functionality Problems
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70173

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$404.95
Customer-facing summary:
We'll order a replacement motherboard directly from Lenovo for your ThinkPad. If approved, the part will take 3-5 business days to arrive, and we'll install and test it within 48 hours after it arrives. We can't fully guarantee this will fix your laptop completely, since we're not able to test every function while it's in its current condition.
Approval timestamp:
October 23, 2026 at 1:11 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $404.95
2. None — $0.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your ThinkPad thoroughly and cannot get it to start up and stay on reliably. Most of the time it gives strange beeping sounds that don't match any known problem, and the rest of the time it starts but freezes while Windows is loading or shortly after you log in, matching what you described when you brought it in. We tried updating the laptop's core startup software, which has fixed similar problems before, but it did not help here. At this point, we believe the issue is a failure on the motherboard itself, either the processor or a nearby component, and a full motherboard replacement may be the only way to get your laptop working again.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70173
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.