Computer Warriors
Tickets/#70169

Ticket #70169

Michael · Asus ROG desktop stuck in Bios

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120027925
Customer
Michael
Phone
(910) 934-4200
Primary issue
Asus ROG desktop stuck in Bios
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70169

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Checking on time line before this repair will be finished and to see if you have the part already or if i should go buy the part to make this process any faster.

Received:
November 3, 2026 at 6:12 PM EST
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$294.95
Customer-facing summary:
Due to the confirmed failing CPU, we would suggest replacing it. We've selected an AMD Ryzen 7 5700X. This would be compatible with your current build so you wouldn't need to worry about modifying anything else in your current build. The following quote includes labor, and your deposit. Any parts replaced by us come with a 1-year warranty against defects, but would not cover physical or liquid damage.
Approval timestamp:
October 29, 2026 at 11:14 AM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Minimum — $294.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When your device arrived on the desk, we were not met with any blue screens but our scans showed multiple BSOD's related to IRQL_NOT_LESS_OR_EQUAL, which is usually related to hardware or drive issues. We performed a stress test on your CPU but during this test it failed. After removing your CPU and installing a test CPU, we performed the same stress test, but we didn't run into any issues. This confirms that your CPU is failing and should be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70169
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.