Ticket #70166
Craig · Dell laptop possible virus
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 120027042
- Customer
- Craig
- Phone
- (910) 265-2165
- Primary issue
- Dell laptop possible virus
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70166
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $319.95 Customer-facing summary: We'll remove the viruses from your Dell laptop and install a new battery. We'll then calibrate the battery so it charges properly and gives you the most life you can get out of it. Approval timestamp: October 29, 2026 at 11:33 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $319.95 2. Minimum — $75.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Our scan found traces of several harmful programs installed on your computer, known as trojans. These programs typically steal information and send it to a third party. We cannot trace where they came from, but we can remove them. We recommend changing any passwords saved on this computer as soon as possible. Less urgent: our hardware scans also show your battery is holding less of a charge than it should. It's not critical, but we recommend replacing the battery soon. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $319.95 2. Minimum — $75.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Our scan found traces of several harmful programs installed on your computer, known as trojans. These programs typically steal information and send it to a third party. We cannot trace where they came from, but we can remove them. We recommend changing any passwords saved on this computer as soon as possible. Less urgent: our hardware scans also show your battery is holding less of a charge than it should. It's not critical, but we recommend replacing the battery soon. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70166 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.