Ticket #70162

Christian · Lenovo laptop no power

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 120003738
Customer: Christian
Phone: +1 (910) 382-2457
Primary issue: Lenovo laptop no power
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70162

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 30, 11:45 AM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 30, 11:45 AM

Repair Options Published to Customer Portal
1. None — $1,549.95
2. None — $375.00
3. None — $0.00
Customer notified:
No

update publishedOct 30, 11:45 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When your laptop arrived, we confirmed it would not turn on. We first tried a known working test power supply, but your laptop still would not turn on, even though we confirmed power was reaching the board from the charging port. We then tried different arrangements of your current memory (RAM) and also swapped in known working test memory, with no change. We removed your storage drive and replaced it with a known working test drive, and still saw no change. These tests confirm the problem is with the laptop's main board.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 19, 4:22 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70162
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.