Computer Warriors
Tickets/#70159

Ticket #70159

Brian · Alienware diagnostic

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
120002432
Customer
Brian
Phone
(910) 554-8670
Primary issue
Alienware diagnostic
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70159

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$954.90
Customer-facing summary:
We can replace your current processor with a newer one, and swap in a new SSD (solid-state drive) of the same size as your current one, moving all your data over to it for you. This repair keeps you on Windows 10 rather than switching you to Windows 11, unless you'd prefer otherwise.
Approval timestamp:
October 28, 2026 at 7:06 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,059.90
2. None — $954.90
3. None — $559.95
4. Minimum — $459.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we turned on your computer, it stayed powered on but nothing showed up on the screen. We tested each part individually to find the cause. Your power supply, graphics card, and RAM all worked fine. Your processor (CPU) was found to be the main cause of the problem. We installed a test processor and were able to get the rest of the system running normally, which confirmed your motherboard is not at fault. While running some basic checks in Windows, we also found that your 2TB SSD (solid-state drive) shows heavy wear. It is still working for now, but we recommend replacing it soon.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,059.90
2. None — $954.90
3. None — $559.95
4. Minimum — $459.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we turned on your computer, it stayed powered on but nothing showed up on the screen. We tested each part individually to find the cause. Your power supply, graphics card, and RAM all worked fine. Your processor (CPU) was found to be the main cause of the problem. We installed a test processor and were able to get the rest of the system running normally, which confirmed your motherboard is not at fault. While running some basic checks in Windows, we also found that your 2TB SSD (solid-state drive) shows heavy wear. It is still working for now, but we recommend replacing it soon.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we turned on your computer, it stayed powered on but nothing showed up on the screen. We tested each part individually to find the cause. Your power supply, graphics card, and RAM all worked fine. Your processor (CPU) was found to be the main cause of the problem. We installed a test processor and were able to get the rest of the system running normally, which confirmed your motherboard is not at fault. While running some basic checks in Windows, we also found that your 2TB SSD (solid-state drive) shows heavy wear. It is still working for now, but we recommend replacing it soon.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70159
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.