Ticket #70155
Lisa · hp laptop possible virus
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119999157
- Customer
- Lisa
- Phone
- (910) 330-3219
- Primary issue
- hp laptop possible virus
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70155
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $75.00 Customer-facing summary: We can remove the remote access programs along with the viruses on your laptop and then re-scan your computer for both to make sure no viruses remain behind. Approval timestamp: October 29, 2026 at 10:13 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $75.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We ran several different virus scanning programs on your laptop, along with a tool that checks for remote access programs that can let hackers or scammers into your computer. We found traces of viruses, along with a remote access program called ScreenConnect installed on your laptop. Legitimate tech support companies also use remote access programs like this one, so standard virus scanning often overlooks them. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $75.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We ran several different virus scanning programs on your laptop, along with a tool that checks for remote access programs that can let hackers or scammers into your computer. We found traces of viruses, along with a remote access program called ScreenConnect installed on your laptop. Legitimate tech support companies also use remote access programs like this one, so standard virus scanning often overlooks them. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70155 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.