Computer Warriors
Tickets/#70146

Ticket #70146

Shelley · HP Windows 7 Tune-Up

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119983783
Customer
Shelley
Phone
(315) 200-7697
Primary issue
HP Windows 7 Tune-Up
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70146

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

The computer is not worth replacing the hard drive. I only wanted to salvage it for the Word program. When can I pick it up?

Received:
October 21, 2026 at 2:29 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $589.90
2. None — $529.95
3. None — $0.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Shelley, this is Anthony from The Computer Warriors. We have completed our checks on your HP laptop with Windows 7 that you were looking to have a tuneup completed on, along with some possible fan and battery issues. During our tests we did confirm one major issue, and two minor issues. The major issue is that the hard drive in your system is failing and needs to be replaced. The drive is in such bad health that is cannot be cloned to preserve all data on the drive. We can only salvage personal files on the drive like Documents, Pictures, Music, Videos, and Downloads. Any programs or Applications that are on the unit would need to be reinstalled if you did choose to get this device repaired. We also found the fan is working normally, but the device would need a thermal cleaning to remove dust and debris from the heatsink and to have thermal paste replaced on the heatink to get the unit back to properly cooling the system. As systems get older, dust and other debris can block the heatsink fins and not allow the system to cool properly, as well as thermal paste will dry out and not allow the heatsink to make proper contact with the processor and it cannot transfer heat properly due to the dry paste. We did also find the battery is nearing end of life, so if you did want to repair the device and have it be able to be used for an extended time off of the charger a battery replacement would be needed. We would highly recommend not repairing this device and recommend replacing it if you haven't already. We do have some quotes listed below for the repair of your device if you would like to have it repaired.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $589.90
2. None — $529.95
3. None — $0.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Shelley, this is Anthony from The Computer Warriors. We have completed our checks on your HP laptop with Windows 7 that you were looking to have a tuneup completed on, along with some possible fan and battery issues. During our tests we did confirm one major issue, and two minor issues. The major issue is that the hard drive in your system is failing and needs to be replaced. The drive is in such bad health that is cannot be cloned to preserve all data on the drive. We can only salvage personal files on the drive like Documents, Pictures, Music, Videos, and Downloads. Any programs or Applications that are on the unit would need to be reinstalled if you did choose to get this device repaired. We also found the fan is working normally, but the device would need a thermal cleaning to remove dust and debris from the heatsink and to have thermal paste replaced on the heatink to get the unit back to properly cooling the system. As systems get older, dust and other debris can block the heatsink fins and not allow the system to cool properly, as well as thermal paste will dry out and not allow the heatsink to make proper contact with the processor and it cannot transfer heat properly due to the dry paste. We did also find the battery is nearing end of life, so if you did want to repair the device and have it be able to be used for an extended time off of the charger a battery replacement would be needed. We would highly recommend not repairing this device and recommend replacing it if you haven't already. We do have some quotes listed below for the repair of your device if you would like to have it repaired.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $589.90
2. None — $529.95
3. None — $0.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Shelley, this is Anthony from The Computer Warriors. We have completed our checks on your HP laptop with Windows 7 that you were looking to have a tuneup completed on, along with some possible fan and battery issues. During our tests we did confirm one major issue, and two minor issues. The major issue is that the hard drive in your system is failing and needs to be replaced. The drive is in such bad health that is cannot be cloned to preserve all data on the drive. We can only salvage personal files on the drive like Documents, Pictures, Music, Videos, and Downloads. Any programs or Applications that are on the unit would need to be reinstalled if you did choose to get this device repaired. We also found the fan is working normally, but the device would need a thermal cleaning to remove dust and debris from the heatsink and to have thermal paste replaced on the heatink to get the unit back to properly cooling the system. As systems get older, dust and other debris can block the heatsink fins and not allow the system to cool properly, as well as thermal paste will dry out and not allow the heatsink to make proper contact with the processor and it cannot transfer heat properly due to the dry paste. We did also find the battery is nearing end of life, so if you did want to repair the device and have it be able to be used for an extended time off of the charger a battery replacement would be needed. We would highly recommend not repairing this device and recommend replacing it if you haven't already. We do have some quotes listed below for the repair of your device if you would like to have it repaired.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $589.90
2. None — $529.95
3. None — $0.00
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Shelley, this is Anthony from The Computer Warriors. We have completed our checks on your HP laptop with Windows 7 that you were looking to have a tuneup completed on, along with some possible fan and battery issues. During our tests we did confirm one major issue, and two minor issues. The major issue is that the hard drive in your system is failing and needs to be replaced. The drive is in such bad health that is cannot be cloned to preserve all data on the drive. We can only salvage personal files on the drive like Documents, Pictures, Music, Videos, and Downloads. Any programs or Applications that are on the unit would need to be reinstalled if you did choose to get this device repaired. We also found the fan is working normally, but the device would need a thermal cleaning to remove dust and debris from the heatsink and to have thermal paste replaced on the heatink to get the unit back to properly cooling the system. As systems get older, dust and other debris can block the heatsink fins and not allow the system to cool properly, as well as thermal paste will dry out and not allow the heatsink to make proper contact with the processor and it cannot transfer heat properly due to the dry paste. We did also find the battery is nearing end of life, so if you did want to repair the device and have it be able to be used for an extended time off of the charger a battery replacement would be needed. We would highly recommend not repairing this device and recommend replacing it if you haven't already. We do have some quotes listed below for the repair of your device if you would like to have it repaired.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70146
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.