Computer Warriors
Tickets/#70145

Ticket #70145

Carolina · Asus pre-built desktop no display

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119983433
Customer
Carolina
Phone
(910) 545-5783
Primary issue
Asus pre-built desktop no display
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70145

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $60.00
2. Minimum — $0.00
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we first turned on your computer, it skipped past the normal startup and went straight into a low-level settings screen used for setting up your hardware. In there, we found your computer was set to start up using a storage mode called RAID, which was stopping it from reading your drives or getting to any of your data. We switched that setting back to the correct mode, and your computer started up into Windows with no problems.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $60.00
2. Minimum — $0.00
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we first turned on your computer, it skipped past the normal startup and went straight into a low-level settings screen used for setting up your hardware. In there, we found your computer was set to start up using a storage mode called RAID, which was stopping it from reading your drives or getting to any of your data. We switched that setting back to the correct mode, and your computer started up into Windows with no problems.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $60.00
2. Minimum — $0.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we first turned on your computer, it skipped past the normal startup and went straight into a low-level settings screen used for setting up your hardware. In there, we found your computer was set to start up using a storage mode called RAID, which was stopping it from reading your drives or getting to any of your data. We switched that setting back to the correct mode, and your computer started up into Windows with no problems.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $60.00
2. Minimum — $0.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we first turned on your computer, it skipped past the normal startup and went straight into a low-level settings screen used for setting up your hardware. In there, we found your computer was set to start up using a storage mode called RAID, which was stopping it from reading your drives or getting to any of your data. We switched that setting back to the correct mode, and your computer started up into Windows with no problems.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70145
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.