Ticket #70144

Christopher · Custom Build Upgrades and Data Transfer

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

When we turned your computer on, the D drive showed up on the screen but we could not open it or see any files on it. We tried multiple ways to recover the data ourselves, including specialized recovery tools, but were not able to access anything on the drive. Testing on the drive itself shows clear signs that it is failing and at risk of total failure. Since we cannot retrieve the data ourselves, we recommend opening a ticket with our data recovery partner, Gillware. They offer a free estimate, and if you choose to move forward with recovery after that, it's a flat rate of $350. If their in-store equipment can't recover the data, the drive may need a full in-lab repair, which means physically sending it to their lab before recovery can happen which would have a cost based on what is needed to be done to the drive rather than a flat fee. We can also provide you with options for replacement drives in 4TB and 8TB sizes, along with the Gillware recovery cost, if you'd like to move forward with that.

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119982770
Customer: Christopher
Phone: (910) 200-1726
Primary issue: Custom Build Upgrades and Data Transfer
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70144

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 21, 4:50 PM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 21, 4:50 PM

Repair Options Published to Customer Portal
1. Recommended — $634.95
2. Minimum — $534.95
Customer notified:
No

update publishedOct 21, 4:50 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we turned your computer on, the D drive showed up on the screen but we could not open it or see any files on it. We tried multiple ways to recover the data ourselves, including specialized recovery tools, but were not able to access anything on the drive. Testing on the drive itself shows clear signs that it is failing and at risk of total failure. Since we cannot retrieve the data ourselves, we recommend opening a ticket with our data recovery partner, Gillware. They offer a free estimate, and if you choose to move forward with recovery after that, it's a flat rate of $350. If their in-store equipment can't recover the data, the drive may need a full in-lab repair, which means physically sending it to their lab before recovery can happen which would have a cost based on what is needed to be done to the drive rather than a flat fee. We can also provide you with options for replacement drives in 4TB and 8TB sizes, along with the Gillware recovery cost, if you'd like to move forward with that.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 19, 9:52 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70144
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.