Ticket #70128

Timothy · HP bad charging port

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119944139
Customer: Timothy
Phone: (252) 933-2072
Primary issue: HP bad charging port
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70128

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 28, 11:22 AM

RepairShopr ticket status update requested: Customer Reply

approvalOct 28, 11:22 AM

Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$125.00
Customer-facing summary:
We would suggest replacing the USB-C power jack. Since this part is built onto the board, we would need to solder this part onto the board. This repair would restore charging capabilities for reliable everyday use.
Approval timestamp:
October 28, 2026 at 11:22 AM EDT
Next recommended RepairShopr status:
Customer Reply

status updateOct 28, 10:54 AM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 28, 10:54 AM

Repair Options Published to Customer Portal
1. Minimum — $125.00
Customer notified:
No

update publishedOct 28, 10:54 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When your device arrived on the desk, we confirmed that your device would not take a charge. During inspection, we noticed the USB-C power jack was damaged and should be replaced. Otherwise, your device still had enough charge for us to do a system scan and it's healthy overall.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 17, 10:52 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70128
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.