Computer Warriors
Tickets/#70120

Ticket #70120

Rosemary · HP Envy Hinge Issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119914648
Customer
Rosemary
Phone
(630) 254-7869
Primary issue
HP Envy Hinge Issue
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70120

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Thank you for the quick response and estimates.  Given the excessive cost to repair the unit, I am better off purchasing a new laptop for that price.  Please return the unit to the local Computer Warriors location and I will retrieve it.

Received:
October 20, 2026 at 1:44 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. None — $1,009.85
2. Minimum — $599.95
3. None — $0.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Both hinges on your HP Envy are broken where they connect to the screen. HP only sells this as a full hinge and screen assembly, so that's the part needed, and at minimum the screen assembly must be replaced to make the laptop functional again. We also found your storage drive is nearly full, and the laptop only has 8GB of RAM, which limits how many programs can run at once which we can offer upgrades to while it is here.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70120
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.