Ticket #70110

Katherine · Lenovo AOI Hacked and Remoted In

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119883281
Customer: Katherine
Phone: (910) 520-2545
Primary issue: Lenovo AOI Hacked and Remoted In
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70110

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 20, 11:07 AM

RepairShopr ticket status update requested: Customer Reply

approvalOct 20, 11:07 AM

Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$75.00
Customer-facing summary:
We'll remove any programs that let someone else connect to and control your computer without your permission, then secure your computer against outside threats. This can be completed within a few hours of your approval.
Approval timestamp:
October 20, 2026 at 11:07 AM EDT
Next recommended RepairShopr status:
Customer Reply

status updateOct 20, 9:24 AM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 20, 9:24 AM

Repair Options Published to Customer Portal
1. Recommended — $75.00
Customer notified:
No

update publishedOct 20, 9:24 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We checked your Lenovo all-in-one and found it is free of viruses and malware. However, it still has remote access software installed and running in the background, which could allow someone to get back into your device without you knowing. We found no other major issues with the device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 15, 2:51 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70110
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.