Ticket #70109

RepairShopr ticket status update requested: Quote Ready

Repair Options Published to Customer Portal
1. Recommended — $719.90
2. Recommended — $619.90
3. Minimum — $304.95
4. None — $414.95
5. None — $514.95
6. None — $1,449.95
Customer notified:
No

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Cameron, this is Anthony from The Computer Warriors. I have completed my checks on your Lenovo gaming laptop and I have a pretty lengthy diagnostics for you here. I will keep it as brief as possible without leaving out any important details for you. I have found that your system has no immediate hardware issues, and that all software other than Fortnite are in good shape. With the issue with Fortnite, we believe the issue is a background task that is causing RAM to be overused and thus causing Fortnite not to open at all. At idle your system seems to use about 60% of the RAM, and when Fortnite opens, it jumps to 98% to 99% and then the launcher crashes and then RAM drops down to 35% to 40%. I attempted to reopen Fortnite after this massive RAM usage decrease, and it still crawled up to 99% and crashed. I went through and checked all tasks and found nothing using that much RAM, even Fortnite itself showed in Task Manager it was using about 4GB of RAM, with no other program that was running was reporting more than a few hundred Megabytes of RAM usage. I then installed a test kit of 32GB of RAM into your system to see how that would effect the system for starting up and opening Fortnite. The system started up with about 11GB of usage at idle, and when opening Fortnite, it crawled up to 28GB usage, but Fortnite did open and allowed me to get to the lobby. I went through and ran more tests and restarted the system a few times to see if RAM usage would go down any at all or if the game would fail to open with the 32GB RAM installed, and RAM usage did not change, but the system was able to use 28GB and consistently open the game. While doing the rest of my testing, we did find your 500GB SSD has about 170GB of free space left, so there is still room on the drive, but with how large games are getting these days, that could be eaten up quickly without needing to delete some other games or files that aren't in use or important anymore. After seeing the RAM usage on your system, I went home to my personal system with 128GB of RAM and opened Fortnite that night to play and also to check how my system uses RAM for that game. Even with the game fully cranked up, and extra texture packs and such, my system still barely crossed 22GB of RAM usage. So something is off with your system as to why it is using so much RAM when Fortnite is opened but not other games. Below are some recommendations to resolve your issue and squeeze some more life out of this laptop.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

Repair Options Published to Customer Portal
1. Recommended — $719.90
2. Recommended — $619.90
3. Minimum — $304.95
4. None — $414.95
5. None — $514.95
6. None — $1,449.95
Customer notified:
No

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Cameron, this is Anthony from The Computer Warriors. I have completed my checks on your Lenovo gaming laptop and I have a pretty lengthy diagnostics for you here. I will keep it as brief as possible without leaving out any important details for you. I have found that your system has no immediate hardware issues, and that all software other than Fortnite are in good shape. With the issue with Fortnite, we believe the issue is a background task that is causing RAM to be overused and thus causing Fortnite not to open at all. At idle your system seems to use about 60% of the RAM, and when Fortnite opens, it jumps to 98% to 99% and then the launcher crashes and then RAM drops down to 35% to 40%. I attempted to reopen Fortnite after this massive RAM usage decrease, and it still crawled up to 99% and crashed. I went through and checked all tasks and found nothing using that much RAM, even Fortnite itself showed in Task Manager it was using about 4GB of RAM, with no other program that was running was reporting more than a few hundred Megabytes of RAM usage. I then installed a test kit of 32GB of RAM into your system to see how that would effect the system for starting up and opening Fortnite. The system started up with about 11GB of usage at idle, and when opening Fortnite, it crawled up to 28GB usage, but Fortnite did open and allowed me to get to the lobby. I went through and ran more tests and restarted the system a few times to see if RAM usage would go down any at all or if the game would fail to open with the 32GB RAM installed, and RAM usage did not change, but the system was able to use 28GB and consistently open the game. While doing the rest of my testing, we did find your 500GB SSD has about 170GB of free space left, so there is still room on the drive, but with how large games are getting these days, that could be eaten up quickly without needing to delete some other games or files that aren't in use or important anymore. After seeing the RAM usage on your system, I went home to my personal system with 128GB of RAM and opened Fortnite that night to play and also to check how my system uses RAM for that game. Even with the game fully cranked up, and extra texture packs and such, my system still barely crossed 22GB of RAM usage. So something is off with your system as to why it is using so much RAM when Fortnite is opened but not other games. Below are some recommendations to resolve your issue and squeeze some more life out of this laptop.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

Repair Options Published to Customer Portal
1. Recommended — $719.90
2. Recommended — $619.90
3. Minimum — $304.95
4. None — $414.95
5. None — $514.95
6. None — $1,449.95
Customer notified:
No

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Cameron, this is Anthony from The Computer Warriors. I have completed my checks on your Lenovo gaming laptop and I have a pretty lengthy diagnostics for you here. I will keep it as brief as possible without leaving out any important details for you. I have found that your system has no immediate hardware issues, and that all software other than Fortnite are in good shape. With the issue with Fortnite, we believe the issue is a background task that is causing RAM to be overused and thus causing Fortnite not to open at all. At idle your system seems to use about 60% of the RAM, and when Fortnite opens, it jumps to 98% to 99% and then the launcher crashes and then RAM drops down to 35% to 40%. I attempted to reopen Fortnite after this massive RAM usage decrease, and it still crawled up to 99% and crashed. I went through and checked all tasks and found nothing using that much RAM, even Fortnite itself showed in Task Manager it was using about 4GB of RAM, with no other program that was running was reporting more than a few hundred Megabytes of RAM usage. I then installed a test kit of 32GB of RAM into your system to see how that would effect the system for starting up and opening Fortnite. The system started up with about 11GB of usage at idle, and when opening Fortnite, it crawled up to 28GB usage, but Fortnite did open and allowed me to get to the lobby. I went through and ran more tests and restarted the system a few times to see if RAM usage would go down any at all or if the game would fail to open with the 32GB RAM installed, and RAM usage did not change, but the system was able to use 28GB and consistently open the game. While doing the rest of my testing, we did find your 500GB SSD has about 170GB of free space left, so there is still room on the drive, but with how large games are getting these days, that could be eaten up quickly without needing to delete some other games or files that aren't in use or important anymore. After seeing the RAM usage on your system, I went home to my personal system with 128GB of RAM and opened Fortnite that night to play and also to check how my system uses RAM for that game. Even with the game fully cranked up, and extra texture packs and such, my system still barely crossed 22GB of RAM usage. So something is off with your system as to why it is using so much RAM when Fortnite is opened but not other games. Below are some recommendations to resolve your issue and squeeze some more life out of this laptop.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

Repair Options Published to Customer Portal
1. Recommended — $719.90
2. Recommended — $619.90
3. Minimum — $304.95
4. None — $414.95
5. None — $514.95
Customer notified:
No

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Cameron, this is Anthony from The Computer Warriors. I have completed my checks on your Lenovo gaming laptop and I have a pretty lengthy diagnostics for you here. I will keep it as brief as possible without leaving out any important details for you. I have found that your system has no immediate hardware issues, and that all software other than Fortnite are in good shape. With the issue with Fortnite, we believe the issue is a background task that is causing RAM to be overused and thus causing Fortnite not to open at all. At idle your system seems to use about 60% of the RAM, and when Fortnite opens, it jumps to 98% to 99% and then the launcher crashes and then RAM drops down to 35% to 40%. I attempted to reopen Fortnite after this massive RAM usage decrease, and it still crawled up to 99% and crashed. I went through and checked all tasks and found nothing using that much RAM, even Fortnite itself showed in Task Manager it was using about 4GB of RAM, with no other program that was running was reporting more than a few hundred Megabytes of RAM usage. I then installed a test kit of 32GB of RAM into your system to see how that would effect the system for starting up and opening Fortnite. The system started up with about 11GB of usage at idle, and when opening Fortnite, it crawled up to 28GB usage, but Fortnite did open and allowed me to get to the lobby. I went through and ran more tests and restarted the system a few times to see if RAM usage would go down any at all or if the game would fail to open with the 32GB RAM installed, and RAM usage did not change, but the system was able to use 28GB and consistently open the game. While doing the rest of my testing, we did find your 500GB SSD has about 170GB of free space left, so there is still room on the drive, but with how large games are getting these days, that could be eaten up quickly without needing to delete some other games or files that aren't in use or important anymore. After seeing the RAM usage on your system, I went home to my personal system with 128GB of RAM and opened Fortnite that night to play and also to check how my system uses RAM for that game. Even with the game fully cranked up, and extra texture packs and such, my system still barely crossed 22GB of RAM usage. So something is off with your system as to why it is using so much RAM when Fortnite is opened but not other games. Below are some recommendations to resolve your issue and squeeze some more life out of this laptop.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70109
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.