Ticket #70108
JC · Lenovo General Diag Not Charging
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119880679
- Customer
- JC
- Phone
- (910) 448-4332
- Primary issue
- Lenovo General Diag Not Charging
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70108
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.95 2. Recommended — $554.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello JC, this is Anthony from The Computer Warriors. We have completed our checks on your Lenovo laptop for power/charging issues. Based on our testing we found the USB-C ports are good and connected to the board, but the controller chips that control each port are faulty and not communicating with any charger that is plugged in. This is a common issue on devices that use USB-C for charging, including phones and tablets. These controllers are sadly not sold as stand-alone parts to be replaced, they either have to be pulled from a donor system or the entire motherboard has to be replaced. With your device not powering on, we cannot test other features of the device such as the battery health or storage drive health. We did plug up the internal storage drive from your system to make sure it was at minimum working, and it does mount to another computer, but it is encrypted with Microsoft Bitlocker. This is tied to your Microsoft account, and in order to repair this device and salvage your data we would need that key. A link will be provided on how to recover the key. If data is not important, then just choose an option below with a wipe of the internal storage and reinstall of Windows. If data is important, then we would need that key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.95 2. Recommended — $554.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello JC, this is Anthony from The Computer Warriors. We have completed our checks on your Lenovo laptop for power/charging issues. Based on our testing we found the USB-C ports are good and connected to the board, but the controller chips that control each port are faulty and not communicating with any charger that is plugged in. This is a common issue on devices that use USB-C for charging, including phones and tablets. These controllers are sadly not sold as stand-alone parts to be replaced, they either have to be pulled from a donor system or the entire motherboard has to be replaced. With your device not powering on, we cannot test other features of the device such as the battery health or storage drive health. We did plug up the internal storage drive from your system to make sure it was at minimum working, and it does mount to another computer, but it is encrypted with Microsoft Bitlocker. This is tied to your Microsoft account, and in order to repair this device and salvage your data we would need that key. A link will be provided on how to recover the key. If data is not important, then just choose an option below with a wipe of the internal storage and reinstall of Windows. If data is important, then we would need that key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.95 2. Recommended — $554.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello JC, this is Anthony from The Computer Warriors. We have completed our checks on your Lenovo laptop for power/charging issues. Based on our testing we found the USB-C ports are good and connected to the board, but the controller chips that control each port are faulty and not communicating with any charger that is plugged in. This is a common issue on devices that use USB-C for charging, including phones and tablets. These controllers are sadly not sold as stand-alone parts to be replaced, they either have to be pulled from a donor system or the entire motherboard has to be replaced. With your device not powering on, we cannot test other features of the device such as the battery health or storage drive health. We did plug up the internal storage drive from your system to make sure it was at minimum working, and it does mount to another computer, but it is encrypted with Microsoft Bitlocker. This is tied to your Microsoft account, and in order to repair this device and salvage your data we would need that key. A link will be provided on how to recover the key. If data is not important, then just choose an option below with a wipe of the internal storage and reinstall of Windows. If data is important, then we would need that key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.95 2. Recommended — $554.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello JC, this is Anthony from The Computer Warriors. We have completed our checks on your Lenovo laptop for power/charging issues. Based on our testing we found the USB-C ports are good and connected to the board, but the controller chips that control each port are faulty and not communicating with any charger that is plugged in. This is a common issue on devices that use USB-C for charging, including phones and tablets. These controllers are sadly not sold as stand-alone parts to be replaced, they either have to be pulled from a donor system or the entire motherboard has to be replaced. With your device not powering on, we cannot test other features of the device such as the battery health or storage drive health. We did plug up the internal storage drive from your system to make sure it was at minimum working, and it does mount to another computer, but it is encrypted with Microsoft Bitlocker. This is tied to your Microsoft account, and in order to repair this device and salvage your data we would need that key. A link will be provided on how to recover the key. If data is not important, then just choose an option below with a wipe of the internal storage and reinstall of Windows. If data is important, then we would need that key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.95 2. Recommended — $554.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello JC, this is Anthony from The Computer Warriors. We have completed our checks on your Lenovo laptop for power/charging issues. Based on our testing we found the USB-C ports are good and connected to the board, but the controller chips that control each port are faulty and not communicating with any charger that is plugged in. This is a common issue on devices that use USB-C for charging, including phones and tablets. These controllers are sadly not sold as stand-alone parts to be replaced, they either have to be pulled from a donor system or the entire motherboard has to be replaced. With your device not powering on, we cannot test other features of the device such as the battery health or storage drive health. We did plug up the internal storage drive from your system to make sure it was at minimum working, and it does mount to another computer, but it is encrypted with Microsoft Bitlocker. This is tied to your Microsoft account, and in order to repair this device and salvage your data we would need that key. A link will be provided on how to recover the key. If data is not important, then just choose an option below with a wipe of the internal storage and reinstall of Windows. If data is important, then we would need that key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.95 2. Recommended — $554.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello JC, this is Anthony from The Computer Warriors. We have completed our checks on your Lenovo laptop for power/charging issues. Based on our testing we found the USB-C ports are good and connected to the board, but the controller chips that control each port are faulty and not communicating with any charger that is plugged in. This is a common issue on devices that use USB-C for charging, including phones and tablets. These controllers are not sold sadly alone to be replaced, they either have to be pulled from a donor system or the entire motherboard has to be replaced. With your device not powering on, we cannot test other features of the device such as the battery health or storage drive health. We did plug up the internal storage drive from your system to make sure it was at minimum working, and it does mount to another computer, but it is encrypted with Microsoft Bitlocker. This is tied to your Microsoft account, and in order to repair this device and salvage your data we would need that key. A link will be provided on how to recover the key. If data is not important, then just choose an option below with a wipe of the internal storage and reinstall of Windows. If data is important, then we would need that key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.95 2. Recommended — $554.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello JC, this is Anthony from The Computer Warriors. We have completed our checks on your Lenovo laptop for power/charging issues. Based on our testing we found the USB-C ports are good and connected to the board, but the controller chips that control each port are faulty and not communicating with any charger that is plugged in. This is a common issue on devices that use USB-C for charging, including phones and tablets. These controllers are not sold sadly alone to be replaced, they either have to be pulled from a donor system or the entire motherboard has to be replaced. With your device not powering on, we cannot test other features of the device such as the battery health or storage drive health. We did plug up the internal storage drive from your system to make sure it was at minimum working, and it does mount to another computer, but it is encrypted with Microsoft Bitlocker. This is tied to your Microsoft account, and in order to repair this device and salvage your data we would need that key. A link will be provided on how to recover the key. If data is not important, then just choose an option below with a wipe of the internal storage and reinstall of Windows. If data is important, then we would need that key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $394.95 2. Recommended — $554.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello JC, this is Anthony from The Computer Warriors. We have completed our checks on your Lenovo laptop for power/charging issues. Based on our testing we found the USB-C ports are good and connected to the board, but the controller chips that control each port are faulty and not communicating with any charger that is plugged in. This is a common issue on devices that use USB-C for charging, including phones and tablets. These controllers are not sold sadly alone to be replaced, they either have to be pulled from a donor system or the entire motherboard has to be replaced. With your device not powering on, we cannot test other features of the device such as the battery health or storage drive health. We did plug up the internal storage drive from your system to make sure it was at minimum working, and it does mount to another computer, but it is encrypted with Microsoft Bitlocker. This is tied to your Microsoft account, and in order to repair this device and salvage your data we would need that key. A link will be provided on how to recover the key. If data is not important, then just choose an option below with a wipe of the internal storage and reinstall of Windows. If data is important, then we would need that key. Link - https://support.microsoft.com/en-us/windows/security/encryption/find-your-bitlocker-recovery-key Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70108 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.