Computer Warriors
Tickets/#70105

Ticket #70105

Joan · Dell Laptop Virus Malware Scan and Platinum Annual Protection Application

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119875474
Customer
Joan
Phone
(910) 616-9512
Primary issue
Dell Laptop Virus Malware Scan and Platinum Annual Protection Application
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70105

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

I will be out of the area on vacation until Saturday, 10/24. I will pick it up on that day. Thank you sooo much for scrubbing my computer

Received:
October 16, 2026 at 2:21 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$289.95
Customer-facing summary:
We will complete our full virus removal and cleanup on the device. We would then install our Platinum Protection on the unit to help keep it protected for future incidents. We could have this completed and ready for pickup in one business day from approval.
Approval timestamp:
October 16, 2026 at 2:19 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joan, this is Anthony from The Computer Warriors. We have completed our diagnostics of your Dell laptop that you brought in for possible viruses and looking to get our protection plan installed on. We did find remote software on the device that was installed by scammers through the reservation link that was clicked. Below is the quote to remove all of that malicious remote software and then install our annual platinum plan on the unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joan, this is Anthony from The Computer Warriors. We have completed our diagnostics of your Dell laptop that you brought in for possible viruses and looking to get our protection plan installed on. We did find remote software on the device that was installed by scammers through the reservation link that was clicked. Below is the quote to remove all of that malicious remote software and then install our annual platinum plan on the unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joan, this is Anthony from The Computer Warriors. We have completed our diagnostics of your Dell laptop that you brought in for possible viruses and looking to get our protection plan installed on. We did find remote software on the device that was installed by scammers through the reservation link that was clicked. Below is the quote to remove all of that malicious remote software and then install our annual platinum plan on the unit.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70105
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.