Computer Warriors
Tickets/#70103

Ticket #70103

Carol · Dell latitude screen/charger/tune-up

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119874044
Customer
Carol
Phone
(910) 546-0151
Primary issue
Dell latitude screen/charger/tune-up
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70103

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$289.90
Customer-facing summary:
Our first option would replace the screen, replace the charger, and tune-up your device. A screen replacement would remedy the failing screen edges you are experiencing and bring back full screen visibility. A replacement charger would allow you to charge your device properly once the battery gets low. A tune-up would repair your software environment, and complete necessary updates to get your device in better condition than when it arrived.
Approval timestamp:
October 27, 2026 at 3:49 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $334.85
2. Minimum — $289.90
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our testing confirmed that your charger no longer works and needs to be replaced. We also found dead pixels along the outer edge of your screen, which means the screen will need to be replaced. In addition, your laptop is missing some important updates and programs that would help keep your device software running reliably.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70103
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.