Computer Warriors
Tickets/#70102

Ticket #70102

Michael · Dell BitLocker General Diag

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119873003
Customer
Michael
Phone
(704) 737-8126
Primary issue
Dell BitLocker General Diag
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70102

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$0.00
Customer-facing summary:
We'll turn off BitLocker, the feature that encrypts (locks) your hard drive, without upgrading the RAM.
Approval timestamp:
October 19, 2026 at 11:20 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $49.95
2. Minimum — $0.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your Dell laptop did not ask for a Bitlocker security unlock code when we turned it on, and we ran our full set of checks without any problems. The only thing we found is that your laptop can be upgraded from 8GB of RAM to 16GB, which would let it run more programs at once. Otherwise, it works as expected. If you'd like, we can also turn off the Bitlocker feature so it won't prompt for a code in the future.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70102
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.