Ticket #70076
Luc · Asus gaming laptop screen wont turn on
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119740339
- Customer
- Luc
- Phone
- (903) 920-3600
- Primary issue
- Asus gaming laptop screen wont turn on
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70076
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $244.95 Customer-facing summary: We can replace the screen in your Asus laptop to get it working again. After the new screen is installed, we'll also update the software that controls the display so it works properly with your laptop. Approval timestamp: October 26, 2026 at 12:13 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $629.90 2. Minimum — $244.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We scanned your laptop for any potential driver or software issues that could be causing problems with your display and can report that all of the software on this laptop is working as it should. We verified this by uninstalling and reinstalling the latest GPU drivers. The screen itself has been determined to be the main failure point in your laptop. Our testing also showed that your laptop battery is only holding 70% of its charge and should be replaced soon. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $629.90 2. Minimum — $244.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We scanned your laptop for any potential driver or software issues that could be causing problems with your display and can report that all of the software on this laptop is working as it should. We verified this by uninstalling and reinstalling the latest GPU drivers. The screen itself has been determined to be the main failure point in your laptop. Our testing also showed that your laptop battery is only holding 70% of its charge and should be replaced soon. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70076 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.