Ticket #70075

Erin · macbook air m4 2025 possible screen replacement

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 119738953
Customer: Erin
Phone: +1 (910) 546-5202
Primary issue: macbook air m4 2025 possible screen replacement
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70075

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 21, 3:44 PM

RepairShopr ticket status update requested: Customer Reply

customer messageOct 21, 3:44 PM

Customer replied via Repair Status Portal:

I would like to pick it up and think it over, how long is the quote good for?

Received:
October 21, 2026 at 3:44 PM EDT
Ticket status set to: Customer Reply

status updateOct 21, 1:27 PM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 21, 1:27 PM

Repair Options Published to Customer Portal
1. Recommended — $739.95
Customer notified:
No

update publishedOct 21, 1:27 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Testing on your MacBook found no other issues besides the screen. Right now the laptop is stuck showing a recovery screen, but we expect this to correct itself once the screen has been replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedOct 21, 1:27 PM

Repair Options Published to Customer Portal
1. Recommended — $739.95
Customer notified:
No

update publishedOct 21, 1:27 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Testing of your Macbook revealed no other issues outside of your screen currently the device is stuck in recovery mode but we believe this should self correct once the screen has been replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdOct 13, 12:19 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70075
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.