Computer Warriors
Tickets/#70057

Ticket #70057

Dennis · HP Boot Device Not Found

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119698224
Customer
Dennis
Phone
(716) 207-9919
Primary issue
HP Boot Device Not Found
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70057

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$374.95
Customer-facing summary:
We'll install a new 1TB solid-state drive (SSD), which is faster than a regular hard drive, along with a fresh, clean installation of Windows.
Approval timestamp:
October 22, 2026 at 9:41 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. customer message
    Customer replied via Repair Status Portal:

Looking at plan B. What is charge to transfer info from another laptop  to this one ?

Received:
October 20, 2026 at 2:53 PM EDT
Ticket status set to: Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Minimum — $374.95
2. None — $724.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop's 1TB hard drive, where all your files are stored, is damaged to the point that it can't be read. We ran every check we have to try to recover your data from it but were not able to get anything off of it. We recommend replacing it with a new storage drive and doing a clean reinstall of Windows, since we would no longer trust this drive to work reliably going forward. If the data on the drive is important to you, we can open a free estimate ticket with a data recovery company called Gillware to see if they're able to recover any of it.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70057
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.