Computer Warriors
Tickets/#70051

Ticket #70051

Vincent · MacBook Battery Problems

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
119692257
Customer
Vincent
Phone
(917) 572-1880
Primary issue
MacBook Battery Problems
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/70051

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$154.95
Customer-facing summary:
We'll replace your battery with a new one. The new battery takes 3-5 business days to arrive due to shipping restrictions, and once it's here, we'll install it and test it within 48 hours.
Approval timestamp:
October 14, 2026 at 1:12 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $154.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your MacBook's battery is flagging itself for service, and it's draining much faster than it should. When we opened up the device, we found a buildup of dust and debris around the fans and heat-sink. After clearing it out with compressed air, the fans didn't turn on right away, and the processor ran cooler than it did before the cleaning. Replacing the battery would fix the charging and battery life problems and get the device back to fully working order.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/70051
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.