Ticket #70046
Jeanne Birnbach · Acer Virus Cleanup (Remoted in)
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
The customer has already made a selection.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 119688118
- Customer
- Jeanne Birnbach
- Phone
- (910) 515-1289
- Primary issue
- Acer Virus Cleanup (Remoted in)
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/70046
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $175.00 Customer-facing summary: We can complete our Virus Removal and Tuneup procedure that will clean the device of all Malware and Remote software from the scam attempt. We will also run any and all updates for Windows itself, along with driver updates, and also make sure your current virus protection is up to date. This process would take 1 business day to complete from approval date. Approval timestamp: October 13, 2026 at 9:43 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: fyi , the laptop is an Asus not an Acer. that was a previous laptop you had fixed for us. Received: October 13, 2026 at 3:44 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $175.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Jeanne, this is Anthony from The Computer Warriors. I have completed my checks of your device and it indeed does have Malware on the unit, along with remote software to allow the scammers to connect to the unit. We found no other outstanding issues with the device and below are options to take care of the Malware on the device along with the remote software the scammers had you install. I do want to make sure to preface that there is NO anti-virus that can stop the issue you had happen as the scammers themselves and the remote software are not viruses. The Norton you have on is working as it should and that the piece of Malware the scammers installed after getting into your system was hidden to by-pass any normal virus scans. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $175.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Jeanne, this is Anthony from The Computer Warriors. I have completed my checks of your device and it indeed does have Malware on the unit, along with remote software to allow the scammers to connect to the unit. We found no other outstanding issues with the device and below are options to take care of the Malware on the device along with the remote software the scammers had you install. I do want to make sure to preface that there is NO anti-virus that can stop the issue you had happen as the scammers themselves and the remote software are not viruses. The Norton you have on is working as it should and that the piece of Malware the scammers installed after getting into your system was hidden to by-pass any normal virus scans. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $175.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Jeanne, this is Anthony from The Computer Warriors. I have completed my checks of your device and it indeed does have Malware on the unit, along with remote software to allow the scammers to connect to the unit. We found no other outstanding issues with the device and below are options to take care of the Malware on the device along with the remote software the scammers had you install. I do want to make sure to preface that there is NO anti-virus that can stop the issue you had happen as the scammers themselves and the remote software are not viruses. The Norton you have on is working as it should and that the piece of Malware the scammers installed after getting into your system was hidden to by-pass any normal virus scans. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/70046 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.